DoD SkillBridge or Military Spouse Fellowship Expanded Benefits Consumer Intern

Humana

260d • $37,440 - $87,500 • Remote

About The Position

Be a part of our caring community and help us put health first. Are you a transitioning military service member or a Military Spouse looking for an internship that supports the goal to put health first? During the period of this unpaid internship, you will work with the Medicaid Clinical Services team to ensure interaction between the company and members are optimized. The Expanded Benefits Consumer Representative Internship provides transitioning service members that are eligible to participate in the DoD SkillBridge Internship, or military spouses that are eligible to participate in the Military Spouse Fellowship, with an opportunity to train and work with Humana's Medicaid Team. If you are interested in this position, you will be required to confirm eligibility. The Expanded Benefits Consumer Service Operations Professional Intern will utilize Humana's Medicaid training and engage formerly acquired skillsets to perform installation, implementation, client support, client services, client administration, customer service, enrollment, and eligibility, claims processing, and call center operations. Investigates and settles claims and customer service issues. Decisions are typically focused on methods, tactics, and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. In this role, you will be ordering equipment that the member needs, this process may include research. Assisting members with payment to utility, internet, or housing assistance they are behind on. This also includes reimbursement of out-of-pocket expenses to the Member. Collaborate with the Market and care Manager with G.E.D. Works on member needs. Must be passionate about contributing to an organization focused on continuously improving consumer experiences and be a Team Player and have the ability to work independently.

Requirements

• Transitioning Service Member eligible to participate in SkillBridge or military spouse eligible to participate in the military spouse fellowship.
• Minimum 1 year of customer service experience, including typing/data entry.
• Professional healthcare experience or education in a healthcare discipline.
• Excellent verbal, listening, and written communication skills.
• Proficient in Microsoft Office Outlook and Word.
• Working knowledge of computers, or a demonstrated technical aptitude.

Nice To Haves

• CGX and QuickBase experience.
• Associate's or Bachelor's Degree.
• Clerical support background in a healthcare environment.
• Familiarity with medical terminology and/or ICD-10 codes.
• CNA or Medical Assistant background.
• Quality background.
• Medicare experience.

Responsibilities

• Utilize Humana's Medicaid training and engage formerly acquired skillsets.
• Perform installation, implementation, client support, client services, client administration, customer service, enrollment, and eligibility.
• Investigate and settle claims and customer service issues.
• Order equipment that the member needs, including research.
• Assist members with payment to utility, internet, or housing assistance.
• Reimburse out-of-pocket expenses to the Member.
• Collaborate with the Market and care Manager.

Benefits

• Paid time off.
• 401(k) retirement savings plan.
• Employee assistance program.
• Business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed