DoD SkillBridge Fellowship - Member Service Representative (Savannah, GA)

Navy Federal Credit Union • Savannah, GA

280d • $19 - $22

About The Position

The DoD SkillBridge Fellowship offers eligible Service Members currently approved to participate in the program the opportunity to gain first-hand experience and insight into Navy Federal's business, technology, resources, and procedures. Participants will provide support in focused areas, applying their knowledge and education. They will engage in a collaborative, team-driven network, interacting with multiple departments. The role involves utilizing and further developing technical and soft skills, business knowledge, analytical techniques, and creative problem-solving abilities. Participants will execute day-to-day tasks and special projects while adhering to established standards, policies, and procedures. The position also includes providing actionable business intelligence in consultation with management and business units for daily and strategic decision-making, applying industry best practices to create optimum solutions that improve business performance, and conducting analytical studies to provide results and recommendations to senior management for strategic initiatives.

Requirements

• Ability to work independently and in a team environment
• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
• Effective active listening skills to accurately respond to inquiries and account requests
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem-solving skills
• Effective skill building effective relationships through rapport, trust, diplomacy and tact
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill maintaining composure in a high production and changing environment
• Effective skill navigating multiple screens and PC applications and adapting to new technologies
• Effective skill performing mathematical calculations and working accurately with numbers
• Effective verbal and written communication skills

Responsibilities

• Analyze, research, and resolve problems and discrepancies related to member accounts/loans
• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
• Counsel current and prospective members about Navy Federal's products and services
• Ensure cash and other negotiable instruments are handled properly
• Identify opportunities to cross service products and increase product penetration
• Perform platform banking functions
• Understand and comply with federal and other regulations relating to financial products and services
• May assist with Branch Office vault opening, closing and balancing procedures
• May serve as a Branch Office and/or ATM vault custodian
• Perform other duties as assigned

Benefits

• Meaningful career experience
• Culture that is energized, engaged and committed
• Highly competitive pay
• Generous benefits and perks

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed