DoD SkillBridge Fellowship - Assistant Manager, Branch Office Philadelphia

Navy Federal Credit Union • Philadelphia, PA

106d

About The Position

To offer eligible Service Members currently approved to participate in the DoD SkillBridge program the opportunity to gain first-hand experience and insight into Navy Federal's business, technology, resources, and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network, and interact with multiple departments. Utilize and further develop technical and soft skills, business knowledge, analytical techniques, and creative problem-solving abilities. Provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures. To protect, preserve, and safeguard the employees, members, and physical assets at all Navy Federal locations. Perform basic/routine tasks and solving a variety of moderately complex problems.

Requirements

• Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts.
• Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts.
• Working knowledge of functions relating to cash and ATM operations.
• Ability to manage multiple priorities independently and/or in a team environment.
• Exposure to member/customer service operations.
• Exposure to mentoring and leading employees.
• Effective organizational, planning and time management skills.
• Effective skill exercising initiative and using good judgment to make sound decisions.
• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully.
• Effective verbal and written communication skills.
• Effective word processing and spreadsheet software skills.

Nice To Haves

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience.
• Familiarity with financial institution and lending practices, principles and regulations.
• Familiarity with retail banking industry best practices.

Responsibilities

• Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts.
• Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits.
• Manage staff to ensure vault opening, closing and balancing procedures are completed.
• Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events.
• Participate in recruiting efforts, on-boarding and initial training of team members.
• Participate in budget, purchasing, tracking and records retention for business expenses.
• Guide team development for continual growth in technical, soft and leadership skills.
• Provide applicable support to ensure team achieves and maintains product, service and business goals, including cross servicing of Navy Federal products and services.
• Assist with leading and training team members to deliver high quality service to our members.
• Analyze reports and conduct trend analysis to optimize business performance.
• Ensure compliance with all security, safety and emergency preparedness procedures.
• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures.
• Perform supervisory/managerial responsibilities: Supervise daily activities, ensure adequate/skilled staffing; select employees, establish performance goals and priorities, prepare, conduct and review performance appraisals, develop, mentor, and counsel staff, provide input and/or prepare budget requirements for Annual Financial Plan (AFP), ensure section/branch goals and objectives align with division/department strategy, ensure efficiency of operations, act as Manager in the incumbent's absence, perform other duties as assigned.

Benefits

• Available Monday - Saturday: hours based on business needs.
• This position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree