DNA PS Implementation Support Advisor

Fiserv•Berkeley Heights, NJ

3d•Onsite

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title DNA PS Implementation Support Advisor About your role: As a DNA PS Implementation Support Advisor, you will support client conversions, post-live professional services engagements, in-house to data center moves, and core DNA merger activities. You will work closely with clients, internal delivery teams, and external partners to resolve issues, guide implementation activities, and improve delivery processes. Your work helps ensure quality execution, timely outcomes, and a consistent client experience across the DNA product suite and related surround platforms. What you'll do: Identify, research, and analyze business and system requirements to support client conversions, post-live engagements, and implementation-related activities. Partner with clients, internal teams, and external vendors to define issues, clarify requirements, and drive timely resolution of implementation and support needs. Lead ticket management and incident management activities, including troubleshooting, issue escalation, and resolution tracking across the DNA environment. Serve as a subject matter expert for DNA implementation support, guiding systems-related activities and ensuring work is completed within agreed timelines. Review current processes and recommend improvements that strengthen delivery quality, process standardization, and client satisfaction. Coordinate testing completion, user documentation, and learning support to help ensure readiness for implementation and post-live activities. Provide client-facing guidance and consultative support for projects requiring implementation knowledge, operational expertise, and process insight. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Requirements

6+ years of experience in financial services, banking technology, or core banking implementations supporting client delivery, issue resolution, and operational processes.
6+ years of experience working with the DNA Core Processing System, including implementation support, configuration, conversions, mergers, or post-live support activities.
5+ years of experience in troubleshooting, ticket management, and incident management within a client-facing technology or financial services environment.
Demonstrated ability to communicate business and technical information clearly to executive, operational, and technical stakeholders, including C-level leaders.
Experience working with cross-functional teams and third-party vendors to deliver solutions, manage dependencies, and meet contractual timelines.
Bachelor’s degree or higher in Business, Finance, Information Systems, or a related field or equivalent combination of education, related experience and/or military experience.

Nice To Haves

Experience with SQL.
Experience supporting core banking conversions.
Experience with DNA operational processing, DNA back-office processing, or DNA product functionality.
Experience supporting downstream surround platforms related to DNA.

Responsibilities

Identify, research, and analyze business and system requirements to support client conversions, post-live engagements, and implementation-related activities.
Partner with clients, internal teams, and external vendors to define issues, clarify requirements, and drive timely resolution of implementation and support needs.
Lead ticket management and incident management activities, including troubleshooting, issue escalation, and resolution tracking across the DNA environment.
Serve as a subject matter expert for DNA implementation support, guiding systems-related activities and ensuring work is completed within agreed timelines.
Review current processes and recommend improvements that strengthen delivery quality, process standardization, and client satisfaction.
Coordinate testing completion, user documentation, and learning support to help ensure readiness for implementation and post-live activities.
Provide client-facing guidance and consultative support for projects requiring implementation knowledge, operational expertise, and process insight.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.