DNA Business Analyst

Stanford Federal Credit Union•Palo Alto, CA

About The Position

DNA Business Analyst Opportunity at Stanford Federal Credit Union! We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry. Stanford FCU is a $4.5 billion company with a global reach of over 95,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives! The DNA Business Analyst serves as a functional subject matter expert for the Fiserv DNA core banking platform. This role ensures that the system is configured, utilized, and optimized to support business objectives effectively and efficiently. The analyst will partner with business units to understand processes, recommend improvements, configure new products, and coordinate system upgrades. They will also triage reported issues, manage vendor interactions, and stay informed on feature updates to maximize system capabilities.

Requirements

Proven experience with Fiserv DNA platform.
Strong understanding of credit union operations and either Lending or Deposits processes.
Ability to analyze workflows and recommend improvements.
Excellent communication and facilitation skills.
Familiarity with project coordination and testing methodologies.
Knowledge of Microsoft Office and project management tools.
DNA-specific training or Fiserv certifications.
Bachelor’s degree or equivalent experience/certifications.
Minimum 5 years of experience in core banking systems, preferably Fiserv DNA.

Responsibilities

Act as the functional expert for Fiserv DNA within assigned domain (Lending or Deposits)
Configure and maintain DNA products and services to meet business needs
Analyze business processes and recommend optimizations for leveraging DNA functionality
Plan and coordinate DNA system release upgrades: develop schedules and communication plans, facilitate stakeholder meetings and testing, and oversee post-go-live validation
Triage incoming DNA-related incidents: determine if issues require technical intervention or user training; provide resolution or escalate as needed
Manage support tickets with Fiserv and monitor progress
Stay current on DNA feature updates and advise business units on adoption
Document workflows, configurations, and changes for transparency and compliance
Provide training and guidance to business users on DNA functionality

Benefits

100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
Quarterly incentives up to 10% of your salary (based on position)
Employer 401(k) matching up to 5% plus additional annual discretionary contributions
Education reimbursement up to $5,200/year
Employee recognition program with cash incentives
Commuter Toll reimbursement $100-$200/month (based on position)
Wellness Benefits up to $1,200 per year
Paid Sick Time accrues at two weeks per year
Paid Vacation Time accrues at three weeks per year
Paid Federal banking holidays (approximately 11 per year)
Ongoing training and education, seminars, and conferences
Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
Waived fees and deposit bonuses on Stanford FCU accounts
Flex health/transit plan availability
Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources