Multi-Location in Richmond District -DMV03400

Virginia Information Technologies Agency•Richmond, VA

5d•$20•Onsite

About The Position

Virginia’s Department of Motor Vehicles (DMV) is looking for service-oriented professionals to work as a Part-Time (Wage) Customer Service Technician in the Richmond District Customer Service Centers (Richmond Central, Chester, Chesterfield, West-Henrico, East-Henrico, Ashland, Hopewell, and Petersburg) Job Duties Include: Communicating policies, procedures, and regulations Issuing IDs Processing applications Administering vision, driver, and in-car road tests Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services Training will be provided to ensure your success. We want to talk with you if you possess vital customer service and problem-solving skills, are willing to learn, and want a career with growth opportunities. This wage position is limited to working no more than 1,500 hours per agency during the 12 months of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits. The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, the DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and nonprofit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Requirements

Customer service experience, personal computers, computer information systems, databases and how they support service operations, mathematics and basic accounting practices and principles such as reconciliations.
Interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures, adapt to frequent statute, policy and procedural changes.
Analyze records, files and other documents to reach logical and legal conclusions.
Proven ability to work well under pressure during peak workload periods, work cooperatively with others in a team environment, communicate in a courteous, professional and tactful manner, both orally and in writing, with all levels of staff and a diverse customer population, complete required employee training, perform work tasks at different work stations within the CSC as assigned, operate all equipment necessary to perform the job.
Must be able to work Monday –Saturday with varied hours.

Nice To Haves

Prefer experience with Privacy Protection Act, DMV policies and procedures related to CSC operations

Responsibilities

Communicating policies, procedures, and regulations
Issuing IDs
Processing applications
Administering vision, driver, and in-car road tests
Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services

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