DMV Customer Service Representative - Racine (Sturtevant)

State of Wisconsin • Sturtevant, WI

402d • $45,053 - $56,930 • Remote

About The Position

The DMV Customer Service Representative position at the Wisconsin Division of Motor Vehicles (DMV) in Sturtevant, WI, involves providing face-to-face customer support for driver licensing and vehicle registration. The role includes issuing driver's licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates, as well as determining and collecting appropriate fees from customers. The representative will also assist customers needing IDs for voting and handle some online processing and phone inquiries.

Requirements

• Experience in identifying and resolving problems for customers in a face-to-face customer service role.
• Ability to read and interpret laws, regulations, policies, procedures, or other complex documents.
• Experience using computers and software programs to complete customer transactions.

Nice To Haves

• Experience multi-tasking while ensuring accuracy.
• Experience in a customer service role.
• Experience performing cash handling transactions.

Responsibilities

• Provide face-to-face customer support on driver licensing and vehicle registration.
• Issue driver's licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates.
• Determine and collect appropriate fees from customers.
• Assist customers in obtaining IDs for voting purposes.
• Perform online processing of various tasks.
• Field questions from the public over the phone.

Benefits

• At least 3.5 weeks of paid leave time to start.
• 9 paid holidays.
• 130 hours of sick time that rolls over each year.
• Affordable health, vision, and dental benefits.
• Exceptional pension plan with employer match.
• Well Wisconsin Wellness Program.
• Free and confidential employee assistance program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees