DMV CSC Assistant Manager IV - 00884 PW-Manassas Customer Service Center
About The Position
DMV is recruiting for a Customer Service Center Assistant Manager position for the Prince WIlliam-Manasass Customer Service Center. Assists the manager and supervises staff in direct service delivery in a DMV Customer Service Center including driver, dealer, motor carrier, vehicle registration and titling, tax collection and other DMV services. Assists the manager by coordinating and supervising DMV programs and services in the assigned customer service center including human resource functions, facilities, service and financial operations, and the safety and security of DMV employees, assets and information. Assumes the duties and responsibilities of the CSC Manager in his/her absence. All programs and services are administered in a customer service-focused manner and in accordance with statutory and administrative procedural requirements such as the Motor Vehicle Code of Virginia, DMV policies, procedures, rules and regulations, the Privacy Protection Act and the Freedom of Information Act. The salary range reflects a 12% Northern Virginia locality adjustment. DMV, headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity and Teamwork (TRAIT). We don’t just talk about our core values, we live them!
Requirements
- Comprehensive knowledge of DMV policies, procedures, and regulatory requirements.
- Strong leadership and team management skills, including performance evaluation, conflict resolution, and staff development.
- Ability to analyze workflows, identify inefficiencies, and implement operational improvements.
- Proficiency in customer service principles, ensuring professionalism and accuracy in interactions.
- Exceptional verbal and written communication skills to engage effectively with staff, customers, and stakeholders.
- Strong problem-solving and decision-making abilities to address complex issues and ensure compliance.
Nice To Haves
- Advanced knowledge of project management principles and techniques.
- Familiarity with legislative and regulatory changes impacting DMV operations.
- Experience in developing training programs and fostering professional growth.
Responsibilities
- Assists the manager and supervises staff in direct service delivery in a DMV Customer Service Center including driver, dealer, motor carrier, vehicle registration and titling, tax collection and other DMV services.
- Assists the manager by coordinating and supervising DMV programs and services in the assigned customer service center including human resource functions, facilities, service and financial operations, and the safety and security of DMV employees, assets and information.
- Assumes the duties and responsibilities of the CSC Manager in his/her absence.
- All programs and services are administered in a customer service-focused manner and in accordance with statutory and administrative procedural requirements such as the Motor Vehicle Code of Virginia, DMV policies, procedures, rules and regulations, the Privacy Protection Act and the Freedom of Information Act.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
