DMV Branch Manager

City and County of Denver • Denver, CO

1d • $60,064 - $99,105 • Onsite

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills, and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The target hiring range for this position is $65,000-$72,000. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location In this position you can expect to work on site 5 days per week. Locations will be discussed at the time of interview and all locations are in the Denver Metro Area. What You’ll Do About the Department of Finance The Department of Finance manages the city’s investing, fiscal analysis, budgeting, debt, and asset management, tax assessment and collection, and accounting functions as well as establishing, maintaining and enforcing fiscal policies, practices and procedures for the entire City and County of Denver. The Department commits to the delivery of these services through a financial structure that mirrors the best practices of both the public and private sectors. This commitment promotes better service, enhanced performance measures, maximum accountability, and improved business processes. About Denver Motor Vehicle Denver Motor Vehicle (DMV) is authorized as an agent of the State Department of Revenue as outlined in the Colorado Revised Statutes to register and title vehicles and to collect, record, and deposit all taxes and fees prescribed for vehicles owned or operated by residents and business owners within the City and County of Denver. Denver Motor Vehicle is seeking a Branch Manager who will actively lead the DMV efforts to collaborate with the leadership team and ensure the best customer service to the residents of Denver. Your leadership and hard work will ensure that our mission, commitment to customer service, and efforts towards continual improvement/innovation not only fulfills today's needs but will meet the challenges of the future. The Branch Manager will manage and administer all the activities for their specific location, primarily comprised of one lead technician and up to 5-6 front line staff. The Branch Manager is also responsible for the daily operations of a branch office, which requires exercising a high degree of initiative, judgment, discretion and decision making to integrate organizational priorities, meet deadlines, solve problems and achieve objectives.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Two (2) years of supervisory experience, working with the public, interpreting, and explaining regulations, policies, standards, and/or procedures to internal/external customers.
• Additional appropriate education may be substituted for the minimum experience requirements.

Nice To Haves

• Previous supervisory experience
• Solid technical skills
• Strong Microsoft skills with Excel, Word, PowerPoint, Outlook, and Teams
• Previous leadership/training experience
• Motor vehicle industry experience
• Cash handling experience
• Effective communication skills, both written and verbal
• Superior customer service Skills
• Conflict resolution and de-escalation skills
• A higher education degree or experience in a relevant field
• Hold a valid Drivers License

Responsibilities

• Manage and administer the activities for a branch office by implementing established goals, priorities and work assignments for the assigned functions or works units.
• Ensure compliance with rules, regulations, state and federal laws and City ordinances.
• Research, record, compile, and analyze legal requirements to provide information to the public and other jurisdictions.
• Implement and interpret policies and procedures developed by higher level managers or supervisors.
• Resolve operational and unforeseen procedural problems and addresses other concerns as directed or necessary.
• Resolve problems and mediate conflict encountered during daily operations and determine appropriate solutions while promoting teamwork.
• Provide regular communication and inform staff of relevant business issues and their impact on the organization.
• Coach, encourage, and work with the DMV leadership team to develop strategies that enhance the employee work experience.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED