DMS ENDPOINT PROTECTION / SYSTEM CENTER CONFIGURATION MANAGER ENGINEER

New York City, NY • Brooklyn, NY

126d

About The Position

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Information Technology Services (ITS) is DSS's technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems. ITS/Office of Distributed Manage Services (DMS)/Windows Operation Unit, within ITS Infrastructure and Operations, is responsible for the analysis, design, development, implementation, enhancement, maintenance, and security of the DSS/HRA/DHS network infrastructure environment. This includes ensuring optimal network infrastructure availability, functionality, and stability with minimal downtime and/or loss of resources. The Office of Windows Operations is responsible for the security and update of all desktops and some servers within the agency. These tasks include managing Operating systems and Application patching, performing mass deployments of software applications, and assisting desktop group in the repairing of systems (using SCCM). All tasks are handled using the Microsoft System Center Configuration Manager (SCCM) infrastructure and application.

Requirements

• A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project.
• A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described above, including one year in a project leader capacity or as a major contributor on a complex project.
• A satisfactory combination of education and experience that is equivalent to the above requirements.

Nice To Haves

• Experience in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

Responsibilities

• Manage and maintain the Agency's System Center Configuration Manager (SCCM) infrastructure.
• Support end users and provide Tier I-II and III support for DSS/HRA/DHS issues.
• Provide analytical and technical experience to ensure the SCCM infrastructure functions at optimal levels.
• Handle McAfee related issues and upgrade Security products (McAfee AntiVirus & FalconHost CrowdStrike) for HRA/DSS and DHS.
• Train other members of DMS team and DSS Network Security office regarding the use of McAfee and its components.
• Monitor status messages and vulnerabilities from McAfee and FalconHost regarding systems that are vulnerable to the infrastructure.
• Devise a plan to remediate vulnerable systems and implement using DMS resources or another team.
• Build, deploy and monitor security patches and report to HRA Network Security office.
• Schedule, assign, monitor and report other SCCM deployments through the DSS/HRA/DHS agencies.

Benefits

• Public Service Loan Forgiveness eligibility.
• Inclusive equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees