DME Registration Specialist

Orthopaedic Associates of Michigan • Grand Rapids Charter Township, MI

26d • Onsite

About The Position

Orthopaedic Associates of Michigan (OAM) is proud to be West Michigan’s most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, to rehabilitation.

As a patient at OAM, you will have access to our Specialized Surgeons, Physical and Occupational Therapists, Pool Therapy, onsite and cost effective MRI and X-ray services, and orthopaedic bracing, as well as our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at MidTowne – all of which are committed to optimizing your outcome.

Our teams work together to maximize and adjust your treatment quickly and easily, resulting in a smoother, faster recovery for you. From your neck to your toes, and from traumatic injuries to chronic conditions, you’ll receive compassionate care that will get you back to living. Your goal is our goal – we will restore your health so you are functioning as fully as possible in the activities you love at home, work, and play.

With customer service orientation, schedule Durable Medical appointments, add walk-in patients to schedule, answers incoming calls, and collects payment from patients when appropriate. This position would be required to cross-train with DME Precertification Specialist to assist in responsibilities and cover time off.

Requirements

• 2+ years of experience working in a medical office.
• Minimum typing speed of 45 works/minute.
• High School Diploma/GED.
• Reliable transportation as this is a float role.

Nice To Haves

• 2+ years of experience with medical office check in and check out functions; including insurance billing and self-pay collections, preferably in a multi-specialty group practice.
• Experience with patient accounting software.
• Experience working in orthopedics
• Presents a strong professional appearance
• Strong verbal communication skills
• Working knowledge of medical billing and managed care
• Proven experience handling irate patients/customers and dealing with conflict
• Familiarity with different insurance types
• Highly organized and self-motivated
• Microsoft Office and Windows based computer applications
• Ability to sit for long periods of time
• Employee may be required to lift up to 25 pounds.
• Occasional bending, stooping, and reaching may be required
• Manual dexterity required to operate modern office equipment
• Employee must have normal or correctable range of hearing and eyesight

Responsibilities

• Adds patients to the DME walk-in schedule as they present in person, while also adding scheduled appointments via phone and/or in person.
• Verify and update insurance policy information in NextGen system as required.
• Check in all walk-in and scheduled patients for DME and Orthotics, ensuring correct insurance is attached to encounter.
• Obtain correct L-codes and begin the Motion MD process for fitters. Run VeriPro when applicable to obtain patient cost estimate.
• Communicate patient cost estimate and obtain any signatures needed from patient prior to being fit for product. Assist in answering any financial questions and/or direct them to the appropriate department(s).
• Collect payment from the patient when necessary, including all self-pay patients.
• Assist in working the DME inbox to call on patients who received a DME order and work to get them scheduled, especially those with upcoming surgeries.
• Answer incoming calls and return voicemails from the DME WG line. Communicating with DME fitters any clinical concerns and/or questions.
• Other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees