DME Patient Account Rep

TEKsystems•Huntsville, AL

1d•$23 - $25•Onsite

About The Position

The Patient Intake Advocate works within the Patient Intake Business Unit and is the key individual responsible for receiving and submitting orders, while ensuring they follow all applicable accreditation, compliance/regulatory processes, policy, and Payor guidelines. This includes a completion of the appropriate patient file within database systems, review of medical documentation, procuring payment information, and obtaining patient supplied documents.

Requirements

Excellent verbal and written communication skills required.
Must possess good time management skills, with the ability to prioritize and multi-task.
Must be detail-oriented and analytical to ensure documentation is being assessed properly.
Work experience or knowledge of the healthcare industry, preferably specific to Medicare or prescription guidelines.
MUST HAVE ++Minimum of 3 years of experience reviewing documentation for Medicare Oxygen/DME Billing

Nice To Haves

Experience with CRM platforms, preferably Salesforce, Oracle, and/or Brightree preferred.

Responsibilities

Professionally handle high volume of incoming/outgoing calls for rental orders and insurance referrals from internal and external sources to gather information for the patient onboarding process.
Responsible for validating information gathered by Customer Development Representative and communicating or resolving any deficits to include but not limited to: patient demographics, insurance information, verification of benefits, and validation that patient meets patient onboarding guidelines
Have a basic understanding of payor specific guidelines in order to facilitate the patient onboarding of profitable new rental patients
Responsible for obtaining patient paperwork packet and auto-pay information for future process, as applicable, following all regulations and guidelines.