DME Operations Coordinator (Cantonese or Mandarin Speaking)

Astrana Health, Inc.•Monterey Park, CA

24d•$23 - $26•Onsite

About The Position

We are currently seeking a highly motivated DME Operations Coordinator. This role will report to the Director DME Operations and will follow established procedures to assist customers in an empathetic and caring manner to process DME supplies orders. The DME Operations Coordinator will work closely with the DME Operations Supervisors to support the Department with incoming telephone calls, contacting members, processing new orders and refills, maintaining compliance, set and service in person appointment, assemble DME supplies, unload new DME supplies from pallets, inventory management, and deliver bedside DME supplies to members in Hospitals and Skilled Nursing Facilities. Other duties will also be assigned to balance Workload between the team.

Requirements

High School Diploma or equivalent (Associate’s degree preferred)
Bilingual in Cantonese or Mandarin
Experience in healthcare operations/logistics or customer service role
Proficient in Microsoft Outlook, Excel, and other software applications (e.g. Brightree)
Ability to type at least 60 wpm
Ability to lift up to 50 lbs
Clean driving record
Strong attention to detail, time management, and communications skills
Highly motivated and able to work with multiple tasks simultaneously
Demonstrated empathy and professionalism when interacting with patients, customers, and other team members
Ability to follow company policies, compliance standards, and HIPAA guidelines
May be required to work overtime to meet departmental objectives/goals

Nice To Haves

Highly organized and detail oriented with an ability to multi-task in a fast-paced setting
Prior experience with durable medical equipment (DME) preferred
Understanding of Incontinence, Wound Care, Ostomy, and Urology supplies
Knowledge of Brightree software
Excellent oral, writing, and typing skills
Understanding of Health Plan compliance and Federal regulations and standards

Responsibilities

Respond to incoming telephone calls and assist members with empathy and professionalism
Confirm new orders via telephone, schedule in-person appointments or gather information for shipping
Process and track supply orders through DME software (e.g. Brightree)
Assemble, restock, transport, and deliver DME supplies to designated locations (including hospitals and skilled nursing facilities)
Lift, move, and unload DME supplies (up to 50 lbs.)
Perform inventory counts and track inventory levels
Perform and assist with Orthosis (bracing) fittings, diabetic shoes and custom inserts measurements
Conduct in-person service appointments including dispensing supplies, performing measurements and providing other product-related support
Contact patients to retrieve DME supplies
Scan, upload, and maintain digital documentation (e.g. delivery documents, forms, compliance documents, etc.) into DME database
Complete compliance surveys for dispensed supplies
Support Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks (ex. supplies inventory tracking)
Maintain a clean and organized workspace
Perform other administrative tasks as assigned to balance departmental workload
Other duties as assigned