DME Intake Specialist

Brightree•Peachtree Corners, GA

63d•$17 - $25

About The Position

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. This position is responsible for the day to- day functions of the Intake Management Process. In addition, this role is, responsible for implementing policies, procedures and systems for quality assurance as directed by Medicare, Medicaid and Private insurance as well as in training and educating new and existing employees on the use of Brightree system(s). We are looking for a highly motivated specialist in Intake and document management to work with our customers on the phone, via software applications and via email.

Requirements

Passionate about customer service, with strong problem-solving skills focused on identifying and putting in place solutions for customers
Strong ethics and a high level of personal and professional integrity.
An effective communicator with strong oral, written and persuasive skills and capability to deal with people at all levels in the organization.
Exceptional organizational skills with a high level of attention to detail and the ability to multitask
Self-starter, results driven, highly motivated, high energy,
Proven track record of working towards and exceeding metrics strongly preferred
High School degree required; college coursework a plus
A minimum of 2 years of health care billing or healthcare customer service experience required
Brightree experience highly desirable
Basic knowledge of durable medical equipment and insurance billing
Strong communication skills, ability to multi-task and conduct multiple levels of service to clients from basic to in depth while maintaining task completion and timely deadlines
Computer literate and proficient in using MS office programs
Equivalent combination of education and experience will be considered

Responsibilities

Required to learn multiple insurance guidelines and specific durable medical equipment requirements for various payors.
Close communication with facilities, physician offices, patients, and insurance companies to process billing for durable medical equipment provided.
Ability to provide a calm and caring approach to each patient and customer, especially during times of high-volume calls and client issues.
Processes transactions in a timely manner
Implements and adhere to policies, procedures and systems within the Brightree systems
Ensures accuracy to optimize reimbursement while adhering to regulations.
Monitors tasks to improve Revenue Cycle practices and increase revenue
Ensures adherence to objectives, operating policies and procedures, and strategic action plans for achieving goals
Other tasks and responsibilities as assigned.

Benefits

comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

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