DME Customer Support Specialist

Fairview Health Services•Saint Paul, MN

1d•Onsite

About The Position

On M Health Fairview's Home Medical Equipment (FHME) team, we strive to help each patient reach optimal independence, health, and comfort. Do you enjoy supporting patients, solving problems, and connecting with resources in a friendly environment? The DME Customer Support Specialist (CSS) provides excellent customer service in a fast-paced and multitasking environment. This position interacts closely with patients and a multidisciplinary team in a highly organized and professional manner. The CSS ensures an exceptional patient experience and performs a variety of clerical functions. This onsite position is located at 2200 University Ave in Saint Paul. It's a 1.0 FTE (80 hours over 2 weeks) commitment, day shift only, with no weekends! As part of the M Health Fairview system, this role if fully benefit eligible. Benefits include medical, vision, and dental coverage. We encourage staff development and support continuing education. The DME CSS answers phones and assists our customers with placing orders, reviewing paperwork, verifying insurance, and general customer service duties. This position ensures: processes are in place to support an exceptional customer service environment, efficient and effective work within a team environment, and all customers have an excellent experience with FHME. Applicants should possess strong organizational skills, attention to detail, and flexibility.

Requirements

3 years of customer service

Nice To Haves

Associates Degree or bachelor’s degree
Experience in a medical setting, medical terminology, Brightree and EPIC

Responsibilities

Demonstrates excellent customer service skills
Produces efficient and accurate orders
Records and updates patient charts accurately, communicating changes to all involved staff
Seeks out solution to conflicts directly through parties involved and other available resources.
Adds pertinent information and documents into the patient record in Brightree
Navigate through patient medical records using EPIC
Arrange for interpreter services when appropriate
Completes insurance verification
Takes and leaves concise messages for patients; responds as requested
Reviews and routes scans, faxes medical documents to necessary parties
Strong knowledge and familiarity with the Fairview system
Strong organizational and prioritization skills
Ability to prioritize competing activities
Knowledge of applicable DME equipment and processes
Completes all order and entry functions
Answers and responds to telephones calls
Completes clerical duties
Report professional development to supervisor
Meet weekly productivity measurements
Implements department procedures to maintain systems and records
Maintains databases, files, and records on a regular basis according to established procedure
Demonstrates strong communication skills
Request IT service independently