DME Coordinator

Tennessee Orthopaedic Alliance•Knoxville, TN

About The Position

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopaedic surgery throughout the state. There are a number of reasons why TOA is an employer of choice; here are a few of them: Stability - TOA has been in Middle Tennessee since 1926 and has expanded to over 20+ locations across the state! Impact - TOA’s team members use our careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships and helping patients live their best life. Work Environment - The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement. Total Rewards - TOA offers a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions. The DME Coordinator is responsible for supporting our Durable Medical Equipment in TOA clinics and associated surgery centers. The DME Coordinator works closely with our DME Technicians, MA’s, patients, vendors, and Clinic Managers. TOA is a fast-paced environment that provides the right candidate excellent opportunities to help patients and build a career in the DME area. Specifically, they will: Ensure adequate inventory of DME at the TOA locations, first by attesting to the existing inventory, and then by delivering any needed or requested equipment Travel to various TOA clinics daily, spending approximately two hours a day traveling between clinics Provide important support to our Orthpaedic Technicians in clinics through direct patient interaction and fitting or applying orthopaedic products Fill in for DME service provision in clinics as needed Provide support to Orthopaedic technicians and site staff regarding questions about DME process, billing, and codes Provide pre-certification support to determine available insurance coverage for DME products and appliances at various clinics Act as a liaison with DME vendors regarding products and changes. Participate in regular planning sessions with the management to ensure adequate coverage for all TOA facilities Assist with Inventory management, to include scanning, collating and balancing inventory on a regular basis as required Provide in-service training to sites and ASCs on various aspects of DME

Requirements

Bachelors or Associates Degree preferred, and high school diploma required
Experience with therapy, athletic training or medical assisting is a plus
At least one year of successful DME experience is required; including direct patient interaction fitting or applying orthopaedic products is preferred. This experience is preferably through an orthopaedic clinic, but could include an independent DME provider or hospital setting. Experience as an exercise physiologist or cast technician may suffice
Exceptional customer service and presence. The DME Coordinator will be interacting with TOA providers and patients, and must have the ability to interact with patients professionally, compassionately, and effectively.
Our DME Coordinator must have fundamental knowledge of insurance coverage and processes, with the demonstrated ability to check for, seek, and obtain precertifications, for DME and High Dollar Drug coverage
The successful candidate will be able to balance sometimes competing demands on their time; patient care – DME inventory control and management – and insurance pre-certifications
The ability to multi-task and maintain flexibility – including flexibility in work schedules, work locations, and the ability to adjust to daily changes in routine
Computer fluency is essential, and knowledge of NextGen or another similar EMR is preferred
Experience with Excel is necessary and inventory management software is recommended
Must be able lift up to 50 pounds and perform occasional overhead and low reaching with or without reasonable accommodation

Nice To Haves

Experience with therapy, athletic training or medical assisting is a plus
At least one year of successful DME experience is required; including direct patient interaction fitting or applying orthopaedic products is preferred. This experience is preferably through an orthopaedic clinic, but could include an independent DME provider or hospital setting. Experience as an exercise physiologist or cast technician may suffice
Computer fluency is essential, and knowledge of NextGen or another similar EMR is preferred
Experience with Excel is necessary and inventory management software is recommended

Responsibilities

Ensure adequate inventory of DME at the TOA locations, first by attesting to the existing inventory, and then by delivering any needed or requested equipment
Travel to various TOA clinics daily, spending approximately two hours a day traveling between clinics
Provide important support to our Orthpaedic Technicians in clinics through direct patient interaction and fitting or applying orthopaedic products
Fill in for DME service provision in clinics as needed
Provide support to Orthopaedic technicians and site staff regarding questions about DME process, billing, and codes
Provide pre-certification support to determine available insurance coverage for DME products and appliances at various clinics
Act as a liaison with DME vendors regarding products and changes.
Participate in regular planning sessions with the management to ensure adequate coverage for all TOA facilities
Assist with Inventory management, to include scanning, collating and balancing inventory on a regular basis as required
Provide in-service training to sites and ASCs on various aspects of DME