DME Coordinator

OrthoVirginia•Westchester, IL

2d•Onsite

About The Position

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment. With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive. Join us and become part of a trusted network committed to excellence in orthopedic care. Position Summary The DME Coordinator works in the clinical office(s) and consistently communicates with the Regional DME Manager, Clinical office managers, providers, and clinical teams to ensure patients receive outstanding care, understanding and proper use of their ordered orthosis.

Requirements

Excellent customer service/patient care skills
Exceptional organization and communication skills
Ability to think on his/her feet and display strong emotional intelligence working with the public
Ability to practice solid problem-solving techniques to ensure patients understand donning and doffing and are wearing their orthosis properly
Knowledge of basic anatomy and medical terminology
Must have the ability to multitask in a fast-paced environment
Ability to contribute and work well with a team
Ability to take on, organize and complete assigned department projects when requested by manager
BA or BS preferred, HS Diploma or Equivalent
General DME/Orthopaedic experience required.
Physical health sufficient to meet the ergonomic standards and demands of the position

Nice To Haves

Certification as an Athletic Trainer, Orthotic Fitter, or Orthopaedic Tech preferred but not required

Responsibilities

Organizes and represents the assigned clinical component and location of OrthoVirginia's DME program
Daily measurements and fittings following provider orders
Collaborates with the Regional DME Manager, providers, and clinical staff to ensure patients are educated on proper use and fit of DME
Educates patients as to the financial responsibility associated with their DME
Communicates with providers when changes are made to DME Policies and Procedures
Responsible for the DME inventory management at assigned clinical locations and daily duties within the DME program
Works closely with DME Business Specialist and Preauth Specialist to ensure accurate and timely billing and that preauthorization requests are met.
Serves as point of contact for Billing, Insurance Verification, and DME Surgery Coordinator at assigned clinics
Communicates well with other DME team members, regional and state to ensure excellent outcomes regarding patient care and inventory management
Assists in quarterly training of clinical staff of proper use and fitting of DME
Takes ownership of their assigned location(s) and supports the overall mission of the practice
Other duties and projects assigned