DME Collections Supervisor I

SOLVENTUM

1d•Remote

About The Position

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. As a DME Collections Supervisor, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Requirements

Bachelor’s Degree or higher AND (2) years of collections operational experience in a private, public, government or military environment OR High School Diploma/GED AND (7) years of collections operational experience in a private, public, government or military environment AND
1 year of previous supervisory experience
1 year of experience dealing with third party payer reimbursement drivers
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

Prior supervisory or management experience in a healthcare or customer service environment
Customer service skills
Demonstrated use of effective problem-solving skills
Ability to work effectively in a team environment, as well as independently.
Proven ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
Proven ability to multi-task and adapt in a fast paced and changing environment
Proven ability to communicate effectively, both verbally and in writing
Proven ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment
Experience with Microsoft Office applications including Word, Excel, and Outlook

Responsibilities

Supervising day-to-day activities in Collections to allow your team to meet production goals.
Direct and set priorities for your team to meet goals in compliance with federal rules and regulations as well as payer expectations and company policies and procedures.
Assists in developing training strategies, coaches and mentors team members based on scorecard performance and customer service expectations.
Proactively addresses and resolves issues that may impact customer satisfaction, cash flow, employee attrition and cost.