DME Biller/ Service Coordinator I

CorVel • Glen Allen, VA

103d • $15 - $23 • Remote

About The Position

The CareIQ Service Coordinator I provides administrative customer service and file management assistance to claimants, providers, claims professionals, and case managers regarding new and ongoing ancillary healthcare services. Utilizing proprietary systems and knowledge from training, a CareIQ Service Coordinator I will provide excellent telephonic and written customer service to both inbound and outbound customers. A CareIQ Service Coordinator I operates with a high focus on accuracy, urgency and communication to ensure that services are completed on schedule and without interruption. This is a remote role, candidate must reside in Eastern or Central time zone.

Requirements

• High School diploma.
• Prior work experience in a detail oriented customer service environment.

Nice To Haves

• Process oriented and effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
• Excellent written and verbal communication skills.
• Ability to meet designated deadlines.
• Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems.
• Strong interpersonal, time management and organizational skills.
• Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations.
• Ability to work both independently and within a team environment.

Responsibilities

• Provides telephonic customer service in an inbound and outbound high-volume call-center environment.
• Completes accurate data review and entry.
• Able to learn and operate corporate proprietary systems.
• Requests and reviews treatment and appointment documentation to verify completion and accuracy.
• Completes administrative review of claim authorization, referral orders, appointment notes and reports to ensure services that have been completed, ordered and authorized are in alignment.
• Ensures all case stakeholders are updated regularly.
• Types and proofreads reports and correspondence via email and management systems.
• Transcribes correspondence/reports from dictation.
• Uses problem solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments.
• Requires regular and consistent attendance.
• Meets departmental production and quality performance expectations.
• Complies with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
• Additional duties as required.

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED