DMAC Technician

TEKsystems•Fort Worth, TX

46d•$25 - $28•Onsite

About The Position

The DMAC team at BOA is looking for 4 DMAC Technicians to join their team at the Plano/Addison Texas locations. Candidates will be working on moves/DMAC duties, differentiated deployments, moves, adds and changes, site surveys, Hardware based work, this is not desktop or user support but they may perform troubleshooting as it relates to re-imaging, blue screen, HW issues and post move support. They may be working some evening and weekends in addition to their 40 hours a week as needed. Must be open and flexible to overtime. Candidates should have experience performing moves, disconnects and reconnects. There is also some administrative functions to this job as they have to document their work and follow up with emails to users regarding updates to projects. Candidates must have good customer service and written and verbal communication skills. Must be team player! Candidates will be working out of 2 locations as needed: Plano is 7105 Corporate Drive Plano TX 75024 which is the hub where the full time employees from the DMAC team are located. The project build out is in Fort Worth TX location is 4200 Amon Carter Blvd. There is another site that the team supports but travel to this site might be limited: Addison which is 16001 Dallas PKWY Addison TX, 75001. There are multiple projects so candidates may need to be able to commute to all 3 locations. The roles is 100% on site, 6 months plus duration . Additional Skills & Qualifications Excellent work ethic and must be flexible with hours. Dress code is collared shirts like polo/golf shirts or button down shirt. Project details: Location 4200 Amon Carter Boulevard, Fort Worth, Texas. This team will be building out a large floor and decommissioning the other side of the floor. Candidates will be performing site surveys, and installing monitors ( dual monitors, 24 inches) and docking station for laptops, wire management under the desk to ensure everything is neat. There is also a secondary project at another site 20 minutes away (Hallmark, closer to Plano) where they are doing a brand new build out.

Requirements

experience performing moves, disconnects and reconnects
good customer service and written and verbal communication skills
team player
Excellent work ethic and must be flexible with hours
Required to do physical activities such as install/deinstall large monitors and lift desktops while cable managing under desks.
Experience in a fast paced high request volume environment is critical.
Must have very strong communication skills (both written and oral).
Ability to multi-task and have prior experience with common request management ticketing systems.
Ability to consistently meet or exceed performance targets and goals correlated with complex MAC (Move/Add/Change) request management and meet tight deadlines in a demanding environment.
Required to be proficient in Microsoft Office Suite.

Nice To Haves

Prior experience with change management is a plus.
Knowledge/exposure to the telecommunications environment is desired.

Responsibilities

moves/DMAC duties
differentiated deployments
moves, adds and changes
site surveys
Hardware based work
troubleshooting as it relates to re-imaging, blue screen, HW issues and post move support
document their work
follow up with emails to users regarding updates to projects
installing monitors ( dual monitors, 24 inches) and docking station for laptops
wire management under the desk to ensure everything is neat