DM System Administrator

Phillips & Cohen Associates Ltd.

About The Position

We are seeking a DM System Administrator to support our Debt Manager environment. This is a hands-on application support and system administration role focused on user support, onboarding, troubleshooting, process configuration, and system improvement. You’ll work closely with Operations, Data Engineering, and system stakeholders to keep requests moving, issues resolved, and workflows optimized.

Requirements

Experience in application support, system administration, business systems support, or similar roles (software-focused).
Strong problem-solving skills and ability to work through issues in specialized systems with limited external documentation.
Clear communication skills and the ability to work with a variety of personalities and stakeholder groups.
Strong attention to detail and comfort documenting processes.
A self-starter who learns quickly and can work independently while collaborating with a technical team.

Responsibilities

Support the day-to-day operations of the company’s Debt Manager system (application administration and user support).
Handle requests such as password resets, onboarding new users/clients/receivers, and troubleshooting system issues.
Coordinate and resolve helpdesk tickets within agreed response times and SLAs; escalate appropriately when needed.
Work with Operations to improve how the system is used through configuration, workflow setup, and process improvements (e.g., tags, workgroups, procedures).
Collaborate with Senior Leads, Data Engineering, and Operations teams on enhancements and troubleshooting across supporting platforms (SQL Server, SAS, Receiver Management).
Document system procedures, configurations, and support playbooks to improve consistency and reduce repeat issues.
Participate in planned maintenance and support urgent incidents when required (including occasional after-hours support).