DLO Client Service Assistant

Quest Diagnostics • Oklahoma City, OK

1d • Onsite

About The Position

Diagnostic Laboratory of Oklahoma- Oklahoma City, OK Monday-Friday 9am-6pm Essential Functions of Employment with DLO: Show up for work, on time & prepared each and every scheduled work day Perform all tasks and processes assigned to you including all tasks and processes you are fully qualified to perform and all tasks and processing that you may be over-qualified to perform Maintain a positive and supportive attitude throughout each and every scheduled work day & work as a collaborative team member with your fellow teammates on a daily basis Responsible for contacting customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols. Document reporting or call history in the patient file and maintain appropriate records. Contact the clients to resolve routine matters related to patient testing and result reporting. Use established protocols for reporting client concerns. Escalate complex client issues to the appropriate individual/department. Provide input on quality improvement opportunities to Supervisor. Provide clerical support. Other duties as required to meet the client’s requirements .

Requirements

• Must be able to operate basic office equipment, have general computer knowledge and basic typing ability.
• Must have demonstrative customer service skills.
• Must be able to communicate in English both verbally and in writing.
• Must be confident, self-motivated and be able to work unsupervised.
• Requires professionalism in appearance, actions, and attitude.
• Must be able to maintain professionalism in times of heavy workloads and stress.
• Requires teamwork, collaboration, and strict attention to detail.
• Must be dependable, punctual, and demonstrate integrity and a commitment to company values.
• Must be able to achieve and maintain department specific metrics
• Minimum High School diploma or equivalent.
• Must be available for any shift, including nights, weekends, and some Holidays as needed.
• Overtime as required by business needs
• Sitting for long periods of time.
• Repeating motions that may include the wrists, hands and/or fingers. (Typing)

Nice To Haves

• 1 year of clinical laboratory or customer service experience in a call center environment preferred.

Responsibilities

• Contacting customers by phone, fax, and mail to report laboratory results
• Document reporting or call history in the patient file and maintain appropriate records
• Contact the clients to resolve routine matters related to patient testing and result reporting
• Use established protocols for reporting client concerns
• Escalate complex client issues to the appropriate individual/department
• Provide input on quality improvement opportunities to Supervisor
• Provide clerical support
• Other duties as required to meet the client’s requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees