The Divisional Program Officer supports a portfolio of U.S.-based offices by providing technical program assistance, surfacing local innovations, and ensuring high-quality program delivery and implementation through standardized processes.
Program Support & Technical Assistance Conduct regular check-ins with assigned offices to assess program quality, identify challenges, and surface innovative practices.
Provide tailored technical assistance across core service areas, including case management, community engagement, housing, employment, and immigrant services.
Collaborate with Service Line Directors to follow up on monitoring reports, corrective action plans, and progress toward grant outcomes.
Strategic Coordination & Communication Supports strong communication between US local offices and national service teams, supporting holistic program execution by leveraging national tools, training, and resources.
Share trends and insights from the US local offices to inform national strategy and contribute to program development.
Monitoring & Compliance Support offices in preparing for home office and state-level program monitoring, including grants compliance and documentation.
Collaborate with national service line teams to ensure implementation and accountability of corrective action plans when needed.
Maintain and regularly update the Healthy Office Dashboard with relevant data and metrics in collaboration with the Impact Data Manager.
Reporting & Impact Provide regular updates to the Divisional Director, including summaries from Service Line Directors on program health and performance.
Contribute to office data collection and proposal development.
Help gather stories of impact for use by Enterprise and local marketing teams.
Resource Development & Support Assist local offices with grant research and identification of funding opportunities.
Serve as the point of contact for connecting U.S. offices with relevant home office assistance and information.
Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs , Statement of Faith , Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Bachelor's degree.
Minimum 3 years of experience in human services, or nonprofit program management.
Proven ability to manage multiple priorities.
Excellent communication, facilitation, and problem-solving skills.
Proficiency in data tracking and reporting tools.
Willingness to travel up to 25% domestically.
Degree in social work, public administration, international relations, or a related field.
Experience working with refugee resettlement programming.
Strong understanding of U.S. resettlement programs and federal guidelines (e.g., PRM, ORR).
Experience supporting geographically dispersed teams and
World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.