Divisional Lead Scheduler/Dispatcher

Tremco CPG Inc.

93d

About The Position

The WTI Divisional (West) Lead Scheduler/Dispatcher is responsible for overseeing the Regional Scheduling/Dispatch team for WTI, while also performing the role of the Regional Field Service Scheduler-Dispatcher. This position ensures WTI project volume is managed and executed within established business rules and objectives. The WTI Divisional (East/West) Lead Scheduler/Dispatcher should be a very detail oriented and organized professional who can lead a team through changes in operating procedures and contribute to a culture of teamwork and quality.

Requirements

• Strong organizational skills and attention to detail.
• Experience in scheduling and dispatching processes.
• Ability to manage and interpret big data.
• Proficiency in tools such as Smartsheet and Excel.
• Excellent communication skills for training and presentations.
• Critical thinking skills for process improvement.

Responsibilities

• Develop, communicate and train on policy and procedures for the Regional Scheduling/Dispatch team.
• Act as the subject matter expert (SME) of the Regional Scheduling/Dispatch team and foster process and procedure understanding.
• Work directly with the WTI/WTC Manager, Technology Solutions related to all Field Service Management (FSM) issues.
• Supervise a team of 5+ administrative/scheduling personnel.
• Utilize critical thinking skills to identify broken processes and have a vision of continuous improvement.
• Manage big data and utilize tools to help interpret this data (Smartsheet, Excel, etc.).
• Develop and give presentations for training purposes and report outs to management on a monthly basis or as requested.
• Coordinate, manage and monitor the workings of the Regional Dispatch team.
• Improve processes and policies in support of organizational goals.
• Formulate and implement departmental and organizational policies and procedures to maximize output.
• Conduct and foster professional and timely communication with the Regional Scheduling/Dispatcher team on all work-related matters.
• Communicate WTI initiatives to the team.
• Participate in or lead team meetings, presentations, focus groups, committees, etc.
• Ensure project volume is managed and executed for assigned region.
• Oversee project volume for Eastern/Western WTI division to ensure proper oversight by Regional Schedulers/Dispatchers.
• Manage all WTI project backlog through the Regional Scheduling/Dispatch team.
• Work with Regional Scheduler/Dispatcher to ensure consistent process and procedure across all regions.
• Focus on continuous improvement of scheduling and dispatching processes.
• Provide proper WTI Field support from RBM, Supervisors, Foreman and Technicians.
• Escalate any issues related to field support to leadership.
• Train on new processes and train new hires.
• Troubleshoot issues related to FSM, provide first level support and escalate issues as needed.
• Test new systems and updates as needed.
• Act as backup for the other Divisional Scheduling/Dispatch Lead.
• Ensure documentation of employee issues are prompt and submitted to HR.

What This Job Offers

• Number of Employees: 1,001-5,000 employees