Divisional Information Support Analyst, Facilities - Lakeland

Publix • Lakeland, FL

5d • $18 - $25 • Onsite

About The Position

This position is primarily to ensure Facility Services Leadership and department associates are provided with information and statistical analysis on maintenance and equipment specific data. The responsibilities listed on this position analysis are not intended to be all-inclusive and additional responsibilities may be assigned as needed.

Requirements

• 2 years' experience in a customer service field Or 1 year experience in a Maintenance specific customer service position
• Intermediate knowledge of Access, Excel, Outlook and Word to perform core functionalities
• Basic knowledge of CMMS (Computerized Maintenance Management System)
• Basic knowledge of Sharepoint and Landmark
• Excellent Oral and Written Communication skills
• Ability to multitask
• Excellent time management and planning skills
• Excellent teamwork skills
• Ability to reason, make sound decisions and comply with rules and policies
• Basic computer skills
• Willingness to work a flexible schedule
• Must have good punctuality and attendance

Nice To Haves

• 4 years' experience in a customer service field Or 2 years' experience in a Maintenance specific customer service position
• Advanced knowledge of Access, Excel, Outlook and Word to perform core functionalities
• Advanced of CMMS (Computerized Maintenance Management System)
• Advanced knowledge of Sharepoint and Landmark
• Excellent analytical skills
• Empathetic listening skills
• Professional Telephone etiquette
• Ability to be customer-focused
• Conflict Resolution skills
• Ability to be Detailed Oriented
• Ability to Recognize Patterns
• Organization skills
• Knowledge of Facility Services Products and Services
• Knowledge of Publix Organizational Structure
• Knowledge of Continuous Quality Improvement (CQI)
• Knowledge and understanding of company and departmental policies, processes and procedures

Responsibilities

• Responsible for coordinating Bid and Quote documents from service suppliers for Maintenance Coordinators, Supervisors, Assistant Managers and Managers
• Responsible for the administrative coordination and completion of the SAVE Evaluation process
• Responsible for managing Scheduled Maintenance and contract line maintenance as needed to ensure our retail locations are appropriately maintained by external service suppliers
• Responsible for providing analysis, data, documentation, tracking, scheduling and other administrative support to Maintenance Coordinators, Maintenance Supervisor, and Equipment Supervisors
• Responsible for coordinating, scheduling and tracking of lighting program to maintain store lighting service
• Responsible for coordinating cross departmental work requests
• Responsible for performing clerical duties as required to support the FS department as department business needs require
• Responsible for the travel coordination for Maintenance associates

Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans plan
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees