Divisional Director of Operations

About the position

Join our DYNAMIC team at Bickford Senior Living as a Divisional Director of Operations! The DDO is the operations leader who drives the culture and performance of division of Branches within Bickford's portfolio. This position works closely with Directors of their Branches to ensure excellent resident care, engagement, optimal sales results, and financial performance.

Responsibilities

• Responsible for all supervision and performance of Branch leaders within the assigned Division.
• Interacting with staff and residents, potential residents, or their family members or representatives, as necessary; builds and maintains strong working relationships with the management team.
• Acts as a hands-on leader who supervises, directs, and motivates Branch staff; provides assistance as needed to ensure the branch operates optimally.
• Attracts, retains, and develops top talent within the Branch.
• Ensuring that the branch is scheduled and staffed appropriately meeting all local/state regulatory requirements.
• Responsible for recruiting and hiring high-quality and engaged staff and ensuring they are appropriately trained and developed to meet the needs of residents.
• Responsible for maintaining positive resident relations and being accessible and approachable to residents and their families.
• Drives sales in collaboration with the Branch Sales Leader to ensure the Branch meets necessary occupancy and net operating income (NOI) targets.
• Ensures buildings, grounds, and property are in good order in partnership with support and the corporate office.
• Enforces current Company policies and procedures, ensuring that the Branch is also in congruence with local, state, and federal guidelines.

Requirements

• Proven reputation for management and leadership excellence with multi-site management and healthcare experience.
• Successful demonstration of strong marketing and sales skills with a deep understanding of the local market.
• Proven ability to build relationships within the community.
• Senior Living experience along with knowledge of state-specific assisted living regulations.
• Strong understanding of budgets, general business, and financial skills.
• Basic knowledge of computers, including Microsoft Word and Excel.
• Strong interpersonal and communication skills, including a proficient clear, concise, and compelling oral and written communication.
• A valid driver's license and a driving record consistent with Bickford's insurance carrier guidelines.

Benefits

• Competitive wages!
• Bonus Opportunities!
• Medical, Dental, Vision, 401k & ROTHk (with employer Match)!
• Benefits start the 1st of the month following 30 days of employment!
• Prescription savings plans!
• 529 Savings Plan for educational expenses!
• A great working environment where purpose is found!
• Pay available daily
• Bonus eligible