DIVISION VICE PRESIDENT - OPERATIONS SUPPORT

Compass Group USA Inc-posted about 2 months ago
Full-time • Executive
Knoxville, TN
5,001-10,000 employees
Food Services and Drinking Places
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Division Vice President - Operations Support plays a critical leadership role in supporting operational excellence across the division. This position leads a team of trained Operators across Facilities Services (POM, Custodial, and Grounds) and is responsible for driving strategic initiatives related to pricing, sales support, operational training, customer retention, and compliance. As a trusted advisor to the Division President, the Vice President ensures that all support systems, training protocols, and service standards align with company best practices, client expectations, and regulatory requirements. This leader acts as a key partner in sales and retention efforts, working cross-functionally with regional and field leadership to support growth and long-term client satisfaction.

  • Serve as liaison with Division President and SME teams to lead the implementation of best practices, systems, and standardized processes across all service lines.
  • Partner with SME teams to implement self-audit programs that ensure consistent operational excellence and accountability.
  • Support startup of new business, pricing strategies, proposal development, and presentations alongside the Sales team.
  • Serve as a subject matter expert in total facilities management and act as a strategic thought partner in key business decisions.
  • Develop and deploy operational support resources across the division to address specific client and site needs, including interim management coverage.
  • Collaborate with RVPs, RDOs, and Sales to align support with divisional goals and ensure consistent service delivery.
  • Lead or participate in surveys, cost modeling, and development of Statements of Work (SOW) for new and renewing business.
  • Ensure competitive, accurate pricing strategies are developed in collaboration with Sales and Legal.
  • Provide training and mentorship to sales managers on systems, costing, and value-based solutions to drive growth.
  • Monitor client satisfaction and account health through formal and informal feedback mechanisms; initiate corrective action when necessary.
  • Conduct regular analysis on service performance, using tools such as survey feedback and field QA reports.
  • Lead the Operations Support team to deliver high-impact services across multiple accounts and regions.
  • Assign and manage workload, approve time off, and ensure adequate support staffing.
  • Conduct performance management and employee development, fostering a high-performance, client-centric culture.
  • Champion internal training initiatives and continuous professional development for team members and field managers.
  • Oversee relationships with external contractors and vendors to ensure high-quality, cost-effective services.
  • Review and analyze bids, negotiate preferred pricing, and make recommendations to clients and internal stakeholders.
  • Collaborate with architects, engineers, and material suppliers as needed to support operational excellence.
  • Ensure compliance with local, state, and federal regulations in all operational areas.
  • Promote a culture of safety and continuous improvement throughout the division.
  • Stay abreast of industry trends, legal updates, and emerging technologies in facilities management.
  • Bachelor's Degree in Business Administration, Facilities Management, or a related field preferred.
  • Minimum of 7 years in a regional leadership or higher-level operations role, with multi-site facilities management experience.
  • Alternatively, 15 years of progressive leadership experience at the director level or above in facilities or support services.
  • Proven leadership and team-building skills across geographically dispersed teams.
  • Strong strategic planning, analytical, and problem-solving abilities.
  • Excellent written and verbal communication skills, with the ability to present to executive stakeholders.
  • High proficiency in Microsoft Office (Excel, Word, PowerPoint) and operational systems such as CMMS, custodial or grounds service platforms.
  • Strong understanding of financial modeling, costing, and contract negotiation.
  • Ability to travel as needed across the division (approx. 40-60%).
  • Valid driver's license and ability to operate a motor vehicle.
  • Physical ability to participate in site audits and equipment training if needed.
  • Experience in K-12, Higher Education, Healthcare, or Business & Industry environments strongly preferred.
  • Medical/Dental/Vision Insurance
  • 401K with Company Match
  • Disability Insurance
  • Life Insurance/AD
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace & Employee shopping program
  • Identify Theft Protection
  • Pet Insurance
  • And More…
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Vice President of Operations Resume Examples
•
Vice President of Operations Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service