Division Vice President of Patient Experience

HCA • Houston, TX

78d

About The Position

As a Division Vice President of Patient Experience with HCA Houston Healthcare, you can be a manager in an organization that is devoted to giving! This position is incentive eligible. HCA Gulf Coast Division is an affiliation of hospitals serving the greater Houston area and South Texas, offering a range of programs that meet the needs of people of all ages with conditions ranging from acute to chronic illnesses. By joining together as a network, hospitals are able to focus on improving outcomes and enhancing services for their own communities, while pooling resources for other functions like staffing and systems management.

Requirements

• Preferred experience in a Director or above position with responsibility for driving the patient experience results or a previous Studer Coach.
• Experience implementing the Studer principles required.
• Requires a minimum of five (5) years of progressive healthcare facility leadership experience.
• (RN) Registered Nurse license required.
• Master's degree required; MBA, MHA or related Master's Degree.

Responsibilities

• Serve as a coaching resource for the division leadership team focused on achieving clinical, operational and service excellence by hardwiring the Must Haves.
• Work with the Studer Group Coaches and Senior North Texas leaders to identify priorities, implement tactics and hardwire behaviors to achieve service pillar results.
• Lead by example by consistently role modeling the Standards of Behavior and hardwiring the Must Haves.
• In collaboration with the Measurement and Accountability teams, coordinate the communication of results/wins/barriers to the CEO and progress and results to leaders and staff.
• In collaboration with the Human Resources & L & OD departments, orient new leaders to the ME standards and validate their competency for the Must Haves.
• Round with leaders to validate ability to round on all staff and patients to hardwire behaviors.
• Round in all areas to offer 'fresh eyes' and secret shop to provide feedback to leaders on hardwiring of the North Texas standards in their areas.
• Harvest practices that have been successful in achieving results for sharing with the system and have resources from other entities with leaders to support the achievement of results across the three overarching goals.
• Track and report the completion of the items on the accountability grids following each Leadership Development session.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Hospitals
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees