Division Vice President, Dental Office Operations - Northeast

Great Expressions Dental Centers•Middletown, NY

About The Position

The Division Vice President, Dental Office Operations (DVP) for the Northeast Region (NY, NJ, MA, CT) is accountable for driving growth and improvements to the P&L year over year. The DVP will report directly to the Chief Operating Officer and work with regional Clinical Leadership to ensure all activities meet with regional clinical standards. This role is responsible for growing each dental practice revenue and margins in coordination with the clinical leaders, expanding locations through acquisitions, attract the top clinical and administrative staff with the Recruiting Team, and own in-market marketing and patient acquisition initiatives. Qualified applicants must be located in New York or New Jersey and have previous dental experience. What you’ll bring to the team… Leadership Responsibilities: Act ethically, compassionately and inspirationally. Take an active ownership mentality for the region and solve problems in the region Actively lead the regional growth program and any changes to strategy based on changes in market conditions. Develop and support practices, practice managers and clinical and regional leaders in the region so as to effectively and efficiently deliver services and achieve above-budget results Recruit, develop and retain key talent in region through coaching, training and leadership development. Champion the practice staff experience to reduce first year and overall turnover in the region and create a real competitive advantage Select top practice talent and develop practice staff to grow and prosper within the organization Identify practices to acquire, lead the due-diligence and own the integration process post-acquisition Invest five-days-per-week in the local market visiting dental office operations, meeting with providers and practice staff to review operations, and provide direction and leadership to the team Duties & Responsibilities: Growth & Revenue Develop and execute regional growth strategy to increase new patient volume Identify and develop revenue initiatives to grow patient volume, locations and margins meaningfully each year Review and understand revenue and volume trends for regional practices. Launch initiatives to grow practice revenue and margins with special focus on bringing bottom performing offices to the norm Develop marketing programs with clinical staff and marketing, and work with practices to implement the programs Develop key relationships in local markets with employers, clinics and hospitals to secure patient referrals Obtain market intelligence on competition and their programs in the local market. Scout potential clinical candidates Plan and execute select regional events to foster new patient relationships Develop facility expansion business cases and manage the execution of the expansion plans Surface local market acquisition and partnership opportunities to the President and CFO Deploy programs to introduce new dentists to the local market and work with dentists to tailor a playbook that attracts new patients to the practice Operational and Quality Excellence Lead process of setting strategic direction for the region to achieve growth targets in excess of the industry Manage all strategic and day-to-day operational requirements of the region through Practice managers with an emphasis on performance improvement, productivity and bottom-line results Oversee regional operational teams to ensure the delivery of safe, effective services as well as the continuous improvement of the patient experience and to insure that the facilities are compliant with all regulations

Requirements

Proven ability to thrive and deliver results in a matrixed organization that requires the DVP to work with centralized shared services functions in areas including Information Technology, Facilities, Finance, Human Resources, Legal & Compliance, Marketing and Procurement & Supply Chain
Solid foundation of general management principles and strong financial acumen achieved through 12+ years in a progressive organization.
Multi-site facility experience or knowledge of management of a network of facilities is required.
Dental industry experience and working closely with doctors and clinical staff in a distributed environment is a must
Proven experience building a network of relationships to drive revenue opportunities and deploy regional strategies to impact new patient volume and expansion plans
Must be able to demonstrate the ability to analyze and manage budgets and identify and translate trends from P&L statements to guide decision-making to help the region meet and exceed budgeted growth commitments
Must possess excellent written and verbal communications skills
Ability to successfully interact with and build trust-based relationships with a broad base of Team Members—from front line dental office staff to doctors to executive leadership to the Board of Directors
Ability to develop a business case and effectively promote the organization’s service opportunities
Ability to analyze, apply key data and monitor trends to communicate change and obtain targets
Proven track record of improving and delivering aggressive financial & growth metrics
Bachelor’s degree a must
7-10 years of management and leadership experience leading teams of more than 50 people
7-10 years in an operational and strategic executive role
7-10 years multi-site dental experience

Nice To Haves

MBA or advanced degree preferred

Responsibilities

Driving growth and improvements to the P&L year over year
Work with regional Clinical Leadership to ensure all activities meet with regional clinical standards
Growing each dental practice revenue and margins in coordination with the clinical leaders
Expanding locations through acquisitions
Attract the top clinical and administrative staff with the Recruiting Team
Own in-market marketing and patient acquisition initiatives
Actively lead the regional growth program and any changes to strategy based on changes in market conditions
Recruit, develop and retain key talent in region through coaching, training and leadership development
Champion the practice staff experience to reduce first year and overall turnover in the region and create a real competitive advantage
Select top practice talent and develop practice staff to grow and prosper within the organization
Identify practices to acquire, lead the due-diligence and own the integration process post-acquisition
Invest five-days-per-week in the local market visiting dental office operations, meeting with providers and practice staff to review operations, and provide direction and leadership to the team
Develop and execute regional growth strategy to increase new patient volume
Identify and develop revenue initiatives to grow patient volume, locations and margins meaningfully each year
Review and understand revenue and volume trends for regional practices
Launch initiatives to grow practice revenue and margins with special focus on bringing bottom performing offices to the norm
Develop marketing programs with clinical staff and marketing, and work with practices to implement the programs
Develop key relationships in local markets with employers, clinics and hospitals to secure patient referrals
Obtain market intelligence on competition and their programs in the local market
Scout potential clinical candidates
Plan and execute select regional events to foster new patient relationships
Develop facility expansion business cases and manage the execution of the expansion plans
Surface local market acquisition and partnership opportunities to the President and CFO
Deploy programs to introduce new dentists to the local market and work with dentists to tailor a playbook that attracts new patients to the practice
Lead process of setting strategic direction for the region to achieve growth targets in excess of the industry
Manage all strategic and day-to-day operational requirements of the region through Practice managers with an emphasis on performance improvement, productivity and bottom-line results
Oversee regional operational teams to ensure the delivery of safe, effective services as well as the continuous improvement of the patient experience and to insure that the facilities are compliant with all regulations