Division Leader of Operations, Veterinary Medicine

Ethos Veterinary Health

21h•Remote

About The Position

Join our team as a Division Leader overseeing day-to-day operations for a network of veterinary hospitals in the Southeast including Florida, Georgia, and South Carolina. You’ll have full responsibility for a $120M+ P&L, driving process improvements, profitability, and local growth initiatives. This role is ideal for a dynamic leader who excels at building relationships with hospital teams, drives initiatives that impact profitability, and fostering innovation. The successful candidate will demonstrate strong business acumen, strategic vision, and a passion for the human-animal bond, with at least 7 years of progressive operational management experience. This role will be fully remote with regular travel to the divisional rotations. Ideally this individual will reside within the territory it supports. The Division Leader will oversee day-to-day operations of veterinary hospitals with full responsibility for a $120M+ P&L. The successful candidate will work directly with the hospitals to improve processes & profitability, including identifying and implementing local growth initiatives. The individual will build and maintain exceptional relationships with Hospital Administrators, Medical Directors, and their teams. This will extend to new practices as they are acquired, preserving their unique cultures as the hospitals grow. There is an opportunity to frequently travel in the field to support business decisions, leadership development, and operational efficiency - all critical to success. The role requires balancing the need for preserving each unique hospital culture, while ensuring future positive growth and innovation.

Requirements

Demonstrate strong business acumen, strategic vision, and a passion for the human-animal bond
At least 7 years of progressive operational management experience
Multi-site, multi-state experience including full P&L responsibility, with the ability to adapt to a flexible location management model versus conformation to rigid standardization
Demonstrated business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes
Results orientation as demonstrated by strong business planning skills and the ability to instill a sense of ownership and accountability in organizations
Team leadership and collaboration as demonstrated by the ability to build relationships with local management teams
Strategic orientation as demonstrated by translating a vision into actionable plans and activities
Commercial orientation as demonstrated through improving revenue (including service mix and pricing) and profitability
Time management skills to manage priorities across and within several hospitals; ability to ruthlessly prioritize tasks and opportunities
7+ years of progressive operational leadership experience, including leading multi-site teams and developing leaders, with a demonstrated track record of driving strategic initiatives and business outcomes
Bachelor's degree required
Passion for and understanding of the human-animal bond
Learns quickly, and can rapidly absorb new information
Self-motivated while also expert at motivating, coaching and inspiring others
Ability to travel up to 65% of the time
Ready to roll up your sleeves and get things done with enthusiasm
Ability to work autonomously and with ambiguous or minimal information to diagnose and solve complex operational problems
Strong leadership and collaboration by quickly building trust and rapport with hospital teams, veterinarians, and JV Partners
Excellent customer service skills to understand, adapt and meet the needs of hospital leaders while executing against defined objectives and goals

Nice To Haves

MBA preferred
Veterinary / animal health or human health management experience is a plus

Responsibilities

Oversee day-to-day operations of veterinary hospitals with full responsibility for a $120M+ P&L
Work directly with the hospitals to improve processes & profitability, including identifying and implementing local growth initiatives
Build and maintain exceptional relationships with Hospital Administrators, Medical Directors, and their teams
Extend relationship building to new practices as they are acquired, preserving their unique cultures as the hospitals grow
Travel frequently in the field to support business decisions, leadership development, and operational efficiency
Balance the need for preserving each unique hospital culture, while ensuring future positive growth and innovation
Communicate objectives clearly to their teams, define meaningful performance measures, follow up regularly, and provide coaching and assistance toward meeting goals
Delegate appropriately, use the talents of the team in the best combination, and actively engage the team in collective problem-solving
Contribute to the company’s overall strategy, resolve strategic issues, and help manage operations effectively to achieve objectives
Improve revenue (including service mix and pricing) and profitability
Manage priorities across and within several hospitals
Manage across a range of unique sites, applying principles of business and operational excellence to the distinctive needs of each hospital
Diagnose business challenges and opportunities with available data and form action plans to drive performance
Identify growth and innovation opportunities based on experience and interaction with local hospital teams
Help sell the case for change with hospital teams and senior leaders, including assessing the impact of site-level initiatives
Actively engage hospital teams, veterinarians, and JV Partners in collective problem-solving
Understand, adapt and meet the needs of hospital leaders while executing against defined objectives and goals
Train individuals on systems, process, and how to be successful operators in animal health
Lead internal projects to support Ethos beyond divisional responsibilities
Seek opportunities to continue to build professional skills in support of Ethos’ mission