Division Lead Quality Engineer

Eaton Corporation•Waukesha, WI

About The Position

The Lead Quality Engineer will drive customer satisfaction with top customers as well as plan, coordinate and lead activities associated with sustaining the quality management system (QMS) for the Power Delivery and Regulation Division. In this highly visible position, the responsibilities include managing customer scorecards and portals for top customers, driving customer corrective actions with Plants, Suppliers, or Product Engineering as applicable, and regularly reporting metrics associated with top customer performance. In this role you will: Support execution of supplier and customer performance improvement processes. Manage customer complaints, portals, meetings, and performance metrics. Lead and track corrective actions for customer issues and audit findings. Collaborate with Engineering on customer reliability concerns and issue resolution. Prepare customer test reports and regular performance reporting. Maintain and improve QMS; update processes to meet corporate and customer requirements. Coordinate internal, FEA, and third‑party audits; maintain audit records. Serve as (or become) a certified internal auditor; monitor auditor pool capability. Identify improvement opportunities through data analysis (SPC, audits, capability metrics). Ensure completion of required EQMS training across functions.

Requirements

Bachelor's degree from an accredited institution.
Three (3) years of experience within Quality in a Manufacturing enviroment.
Must be able/willing to travel up to 25% of time
Only candidates that reside within a 50-mile radius of Waukesha, WI will be considered.
Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Five (5) years of professional experience in the Quality field
Certified as Internal or Lead Auditor (ISO 9001:2015 or AS9100, IATF16949)
ASQ Certification (Quality Auditor, Engineer, or Manager)
DMAIC Six Sigma Experience

Responsibilities

Support execution of supplier and customer performance improvement processes.
Manage customer complaints, portals, meetings, and performance metrics.
Lead and track corrective actions for customer issues and audit findings.
Collaborate with Engineering on customer reliability concerns and issue resolution.
Prepare customer test reports and regular performance reporting.
Maintain and improve QMS; update processes to meet corporate and customer requirements.
Coordinate internal, FEA, and third‑party audits; maintain audit records.
Serve as (or become) a certified internal auditor; monitor auditor pool capability.
Identify improvement opportunities through data analysis (SPC, audits, capability metrics).
Ensure completion of required EQMS training across functions.