Div Mgr, AW (AMI) Meter Svcs

City of Austin • Austin, TX

1d • $91,080 - $117,000 • Onsite

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security : Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth : Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. ABOUT AUSTIN WATER: For over 100 years, Austin Water has been committed to providing safe, reliable, high-quality, and affordable water services to our customers. Today, we serve over 1,000,000 people in the Austin metropolitan area, across more than 548 square miles. As one of the fastest-growing cities in the country, we’re not just keeping up—we’re leading the way with sustainable infrastructure, advanced treatment technology, and environmental innovation. Austin Water consistently ranks among the best in the country when it comes to water quality. We also treat, return, and recycle wastewater in ways that protect environmental resources. Austin Water exceeds federal and state requirements for clean water and environmental compliance at our water and wastewater treatment plants. Job Description: Purpose: Uses comprehensive knowledge of principles, practices, and procedures to organize and manage the operations maintenance, regulatory compliance, and assets of the Water Meter Operations Division, which includes administration and oversight of enabling Advanced Meter Infrastructure (AMI) software and systems for Austin Water. Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Manages strategic oversight and administration of enabling AMI software and systems designed to capture metering required to support billing administration and customer service activities. Develops, interprets, and manages policies and agreements associated with meter reading practices and customer facing field activities for Austin Water. Provides reports and audit oversight for the accuracy, effectiveness, efficiency, and reliability of system field activities. Provides contract management oversight for entities associated with water meter operations. Negotiates and manages performance measurements for contracts for services provided by vendors. Interprets data and technical specifications to assess potential impact on system metering reliability working collaboratively with Austin Water teams. Prepares, consolidates, and monitors division-wide budget based on budgets for Advanced Meter Infrastructure program. Promotes confidence and public trust through education, communication, and working collaboratively to build internal and external relationships. Supports strategic outcomes and drives improvements in key metrics on citizen satisfaction with City services. Directs the handling of internal/external customer inquiries regarding meter and billing. Facilitates, conducts, and attends meetings and represents the division, department, and City. Responsibilities - Supervisor and/or Leadership Exercised: Performs the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Federal, State, and local laws. Knowledge of city practice, policy, methods, and procedures related to water meter operation, meter reading, and billing administration. Knowledge of safety practices and procedures. Knowledge of supervisory and managerial techniques and principles. Knowledge of fiscal planning and budget preparation. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related AMI system software. Skill in contract management, negotiating, and monitoring. Skill in planning and organizing. Skill in using appropriate training/instructional methods/procedures when learning or teaching new concepts. Ability to quickly become familiar with emerging technologies. Ability to audit utility consumption patterns. Ability to read and interpret plans, intersections, maps, and blueprints. Ability to manage projects, develop and execute project timelines, delegate tasks, and evaluate progress from start up to completion of projects. Ability to resolve problems or situations that require exercising tact, diplomacy, and sound judgment. Ability to work with frequent interruptions and changes in priorities. Ability to make public presentations. Ability to meet and maintain driver eligibility detailed in the City of Austin Driver Safety Program. Minimum Qualifications: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a relevant field of study, plus six (6) years of progressively responsible experience related to the activities of the division, including three (3) years of experience which were in a supervisory or management capacity. Experience may substitute for the education up to the maximum of four (4) years. Preferred Qualifications: Proven ability to identify and implement operational efficiencies. Proficiency in leveraging AMI data analytics for trend analysis and forward-looking staff and project planning Strong customer focus and commitment to service excellence. Continuous evaluation of emerging technologies to enhance frontline operations. Demonstrated political acumen and ability to navigate organizational dynamics effectively. Flexibility to work varied hours to address field escalations as needed. Ability to travel to more than one work location. Notes to Candidate: Position Overview: The Austin Water AMI Meter Services Division Manager provides leadership and strategic direction for Austin Water’s Advanced Metering Infrastructure (AMI) systems and field operations. This role oversees a team responsible for meter installation, maintenance, and repair, ensuring operational excellence and customer satisfaction. Key responsibilities include managing policies, contracts, audits, and vendor performance, while leveraging AMI data analytics to drive efficiency and inform operational planning. The Division Manager directs budgeting, evaluates emerging technologies, and champions continuous improvement initiatives to enhance service delivery and achieve strategic goals. This position requires strong collaboration skills, political acumen, and the ability to build trust across stakeholders. Flexibility and sound judgment are essential for addressing field escalations and aligning priorities with organizational objectives.

Requirements

• Knowledge of Federal, State, and local laws.
• Knowledge of city practice, policy, methods, and procedures related to water meter operation, meter reading, and billing administration.
• Knowledge of safety practices and procedures.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of fiscal planning and budget preparation.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related AMI system software.
• Skill in contract management, negotiating, and monitoring.
• Skill in planning and organizing.
• Skill in using appropriate training/instructional methods/procedures when learning or teaching new concepts.
• Ability to quickly become familiar with emerging technologies.
• Ability to audit utility consumption patterns.
• Ability to read and interpret plans, intersections, maps, and blueprints.
• Ability to manage projects, develop and execute project timelines, delegate tasks, and evaluate progress from start up to completion of projects.
• Ability to resolve problems or situations that require exercising tact, diplomacy, and sound judgment.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to make public presentations.
• Ability to meet and maintain driver eligibility detailed in the City of Austin Driver Safety Program.
• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a relevant field of study, plus six (6) years of progressively responsible experience related to the activities of the division, including three (3) years of experience which were in a supervisory or management capacity.
• Experience may substitute for the education up to the maximum of four (4) years.

Nice To Haves

• Proven ability to identify and implement operational efficiencies.
• Proficiency in leveraging AMI data analytics for trend analysis and forward-looking staff and project planning
• Strong customer focus and commitment to service excellence.
• Continuous evaluation of emerging technologies to enhance frontline operations.
• Demonstrated political acumen and ability to navigate organizational dynamics effectively.
• Flexibility to work varied hours to address field escalations as needed.
• Ability to travel to more than one work location.

Responsibilities

• Manages strategic oversight and administration of enabling AMI software and systems designed to capture metering required to support billing administration and customer service activities.
• Develops, interprets, and manages policies and agreements associated with meter reading practices and customer facing field activities for Austin Water.
• Provides reports and audit oversight for the accuracy, effectiveness, efficiency, and reliability of system field activities.
• Provides contract management oversight for entities associated with water meter operations.
• Negotiates and manages performance measurements for contracts for services provided by vendors.
• Interprets data and technical specifications to assess potential impact on system metering reliability working collaboratively with Austin Water teams.
• Prepares, consolidates, and monitors division-wide budget based on budgets for Advanced Meter Infrastructure program.
• Promotes confidence and public trust through education, communication, and working collaboratively to build internal and external relationships.
• Supports strategic outcomes and drives improvements in key metrics on citizen satisfaction with City services.
• Directs the handling of internal/external customer inquiries regarding meter and billing.
• Facilitates, conducts, and attends meetings and represents the division, department, and City.
• Performs the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Benefits

• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager