District Support Engineer

Eaton Corporation • Richmond, VA

2d

About The Position

In this role, you will: Provide technical support for Field Service Representatives and Operations Coordinators as they execute jobs. Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation. Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls. Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers, interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the district. Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification. Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites Working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations.

Requirements

• High School Diploma/GED or higher with a minimum of 5 years of field service experience evaluating and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 9 or more years of experience evaluating and servicing electrical distribution or control systems
• Must possess and maintain a valid driver's license in good standing
• Only candidates within a 75-mile radius of Richmond VA tobe considered. Active-Duty Military Service members are exempt from the geographical area limitation
• Bachelor's degree in engineering (electrical, mechanical or engineering technology)
• 5+ years leading and managing large service engineering projects of complex scope
• Strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities.
• Demonstrated ability to develop and maintain customer relationships and resolve complaints.
• Strength in leadership and coaching/mentoring of both field and office personnel
• Strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions.

Responsibilities

• Provide technical support for Field Service Representatives and Operations Coordinators as they execute jobs.
• Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
• Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
• Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers
• Interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the district.
• Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
• Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction.
• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites
• Working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees