District Supervisor, Central Virginia District, (W0846)
About The Position
The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 246,000 cases to ensure that child support payments of over $598 million per year reach families across the Commonwealth. The District Supervisor serves as a team leader within a district office, ensuring that families supported by assigned function(s) are engaged for success so that they have the financial and family support they need to grow and thrive. Draws on expertise to interpret policy and applies sound judgment for complex programmatic and compliance issues so that the case management processes rendered by staff are able to influence non-custodial parents and support custodial parents and their children. Establishes and maintains procedures and practices that deliver assigned child support functions—Establishment/ Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement, Operations, and/or Fiscal Account Management. Promotes enhancement of team member contributions in terms of efficiency, effectiveness, and impact. Actively contributes to enhancement planning efforts for the team, district, and regional levels. VDSS engages its employees for success. It offers comprehensive pay and employee benefits, development, and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginia’s families.
Requirements
- Please Note: This position is only open to current state of Virginia Department of Social Services agency employees.
- Working knowledge of supervisory principles and techniques in a human services setting to include motivating staff; managing, planning, and directing the work activities of staff; and managing employee performance.
- Ability to interpret and apply human services regulations, laws, policies and procedures related to the child support enforcement program.
- -Demonstrated ability to analyze data and reports in order to identify problems and formulate and implement solutions to maximize performance
- -Skilled in conflict resolution and the ability to work with a diverse audience
- -Demonstrated ability to manage multiple priorities
- -Ability to communicate effectively both orally and in writing
- -Skilled in the use of personal computers, spreadsheets, word processing and automated information systems
- -Demonstrated ability to exercise sound independent judgment in receiving and responding to customer inquiries; researching and resolving customer issues in a timely and appropriate manner and maximizing team performance through training and technical guidance.
Nice To Haves
- -Work experience in supervision and in a child support program in Virginia
- -Bilingual in Spanish and English
Responsibilities
- Ensuring that families supported by assigned function(s) are engaged for success
- Interpreting policy and applies sound judgment for complex programmatic and compliance issues
- Establishing and maintaining procedures and practices that deliver assigned child support functions
- Promoting enhancement of team member contributions in terms of efficiency, effectiveness, and impact
- Actively contributing to enhancement planning efforts for the team, district, and regional levels.
Benefits
- VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
