District Service Manager - Direct Sales

JCB North America

17d

About The Position

80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 23 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. This position is responsible for providing ongoing parts, technical support and training to Direct Sales Account locations and regional personnel in a specified area of responsibility. This position will report directly to the Regional Service Manager. The territory consists of Washington, ,Oregon, Idaho, and Utah.

Requirements

Must pass any drug screens, background checks and pre-employment tests as applicable.
Ability to read hydraulic and electrical schematics
Previous employment as a technician or similar on CE/AG equipment
Five years of technical service/training experience within a related industry
Proficiency with Microsoft Word, Excel, Access and PowerPoint
Ability to take direction well, either written or verbal
Effective presentation and written communication skills
Excellent customer service, problem solving and organizational skills
Ability to be detail oriented and multi-task while maintaining a sense of urgency
Willingness to travel as required

Nice To Haves

Technical Institute graduate in related field
Seven years of technical service/training experience within a related industry
Specific experience with Generators, Telehandlers and other products contained within the JCB product line.

Responsibilities

Work to foster relationships with Direct Sales Accounts and local JCB dealers
Identify technician service training needs and ensure they are fully met
Coordinate training requirements of customers and manage training calendar.
Identify, quantify, and prioritize technical concerns by use of technical reports
Assist with and train new accounts on the use of JCB systems
Support Direct Sales Account business and ensure issues and concerns are handled promptly and efficiently
Communication of the solution and necessary field action to Direct Sales Accounts via technical bulletins, product updates, e-mail, and telephone
Ensure Direct Sales Account product improvements are expedited in a timely manner
Maintain detailed call logs of all National Accounts enquiries & requests for assistance via Salesforce
Ensure customers submit warranty claims in the required format and on time
Additional duties as assigned by the Regional Service Manager
This position is 70% customer facing, traveling in the area assigned.