District Service Manager - San Diego - CA, AZ, NM, UT, and CO

Danaher • Denver, CO

5d • $125,000 - $135,000 • Remote

About The Position

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential. SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible. Are you ready to make an impact from day one? Join our team! Grow your career at Danaher! The District Manager is responsible for the service business within the assigned district and for leading the activity of all field service engineers to achieve the district’s service support objectives and business plan. Serves as owner and point of contact for escalated service activity within the district. Responsibilities include achieving/exceeding assigned installation, maintenance and repair targets through effective coaching and development of employees, identifying, and implementing process improvements and changes to increase the group’s effectiveness and value to its customers, and managing the team's job performance and career development. This position is part of the Field Service Team and will be located in San Diego, CA, AZ, UT, CO. A key requirement is that the candidate must live or must be willing to relocate within a commutable distance of San Diego -CA, AZ, UT, CO In this role, you will have the opportunity to: Effectively strategize and drive business object, plan, direct and coordinate the daily activities of service personnel to achieve service and business objectives. (Revenue/Orders/Margin/OP) Communicate and defuse internal and external customer/employee situations and communicate and work with other department managers to identify potential improvements in the quality of services and/or support provided. Identify service, technical and workflow skills assessment and mentoring to the team. Develop and track performance objectives for the team and effectively addresses and resolves employee issues Demonstrate effective communication skills, either through team interactions or presentations to clearly articulate business objectives strategies Handle district company assets including inventory, company cars, and tools. Communicate regularly with sales colleagues to drive business objectives.

Requirements

• Associate’s degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience.
• Business acumen that includes budgeting, logistics and project leadership or management
• Must possess strong management skills to lead effectively and direct Field Service Engineers to achieve district business objectives.
• Experience developing others through demonstration, coaching, and counseling
• Experience in a customer-facing functions and working with cross-functional teams
• Ability to travel 30-50% travel by vehicle or airplane, including overnight, within the district
• Must have a valid driver’s license with an acceptable driving record
• Ability to lift, move, or carry equipment up to 50lb, any other physical requirements

Nice To Haves

• Using and/or servicing mass spectrometry or capillary electrophoresis scientific instruments is preferred
• 3+ years of current leadership experience managing a group, teams, and/or projects. Field Service or engineering is preferred.

Responsibilities

• Effectively strategize and drive business object, plan, direct and coordinate the daily activities of service personnel to achieve service and business objectives. (Revenue/Orders/Margin/OP)
• Communicate and defuse internal and external customer/employee situations and communicate and work with other department managers to identify potential improvements in the quality of services and/or support provided.
• Identify service, technical and workflow skills assessment and mentoring to the team.
• Develop and track performance objectives for the team and effectively addresses and resolves employee issues
• Demonstrate effective communication skills, either through team interactions or presentations to clearly articulate business objectives strategies
• Handle district company assets including inventory, company cars, and tools.
• Communicate regularly with sales colleagues to drive business objectives.

Benefits

• SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com .
• At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees