District Service Manager

Fujifilm

59d•$78,000•Remote

About The Position

The District Manager will report to the Regional Support Manager and be responsible for planning and directing equipment installation and servicing to toner equipment customers based within an assigned territory. Manage day-to-day activities of Field Service Technician (FST), to meet internal and external customer expectations. The District Manager will reinforce Fujifilm’s leadership values by transforming his or her assigned district into a customer focused, proactive operation that will help drive Fujifilm’s business. The preferred location for this position would be in a major city in Texas. At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate. With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions. We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Requirements

HS Diploma or GED
3+ years management experience
5+ years field experience in in a technical service industry
Experience with toner-based presses, inkjet equipment, color management, and/or prepress products and software applications
Knowledge of current Graphic Arts Industry technology and trends
Ability to work under highly stressful customer situations
Ability to communicate with vendors and clients in an efficient and professional manner
Outstanding customer relations skills
Excellent problem-solving and decision-making skills
Highly developed interpersonal skills and ability to work with others
Ability to achieve corporate and departmental goals by effectively managing a geographic team and customer base
Possess necessary skills/attributes to include excellent communication skills (both verbal and written)
Working knowledge of a CRM tool and Microsoft applications
Valid Driver’s License
Ability to travel approximately 60%

Nice To Haves

Bachelor’s degree in related field
Managed a group of 10 + individuals
3 + years of managing field service technicians for toner-based products
Salesforce CRM

Responsibilities

Direct the FST equipment installation process to ensure timely and quality performance
Work with FST and Technical Advisor Group to provide resolution to escalated customer problems
Manage daily activities of assigned customer support group
Develop strong working relationships with internal and external customers
Provide problem resolution to customers on escalated product issues.
Interact with sales personnel to ensure technical services and support are properly delivered and all billing is clearly understood
Direct skill set training for technicians to ensure that support is delivered at a high level
Complete and submit service activity reports and paperwork timely to the appropriate group/department
Communicate product issues to the Technical Advisor Group so they can be escalated to the manufacturer
Participate in the interviewing, hiring, and performance management process for assigned FST’s
Provide Sales assistance in demos and/or customer visits
Attend training classes for product updates and new products
Monitor critical accounts to accomplish quick and effective problem resolution
Monitor weekly, monthly and annual reports and direct FST actions based on reported data
Perform related duties as assigned by manager