District Service Manager

Udr • Franklin, TN

292d

About The Position

UDR, Inc. and its affiliated companies are seeking a District Service Manager to join our operations team in Nashville, TN. This position will support multiple Nashville area apartment communities and office out of Carrington Hills, our apartment community in Franklin, TN. The District Service Manager promotes the highest efficiency and customer service level of all service functions throughout the assigned portfolio in an Area. They oversee service responsibilities for multiple communities, provide on-the-job training, coordinate maintenance systems technical training, and determine solutions to service team and technical/mechanical issues. The role involves working with the VP-Property Operations, Area Director, Regional Managers/District Managers, and Asset Quality to make recommendations and analyze plans, projects, and budgets.

Requirements

• High School Diploma, or equivalent, is required.
• Experience in service management for residential properties, rental operations, or related business operations is required.
• Minimum of five to seven years' experience with repair techniques including mechanical, electrical, plumbing, HVAC, and/or pool maintenance preferred.
• Minimum of five to seven years' supervisory experience.
• Must be EPA certified preferred.
• Certification in Chlorine, Fluorine, and Carbon (CFC) required for diagnosing, repairing, and maintaining equipment required for some properties and preferred for all properties.
• Must have and maintain a valid driver's license unless otherwise noted.

Responsibilities

• Assist in the development of the service budget and financial resources necessary to accommodate current and future maintenance and repair projects.
• Assist Regional Manager with monitoring and allocating Turnover, CapEx Funds, and R&M Budgets.
• Negotiate, develop, and execute service contracts with assistance from Corporate Purchasing.
• Manage and negotiate vendor contracts, contractor's schedules, and work completed inspections for assigned communities.
• Ensure current and future maintenance and repair projects do not exceed approved budgeted expenses.
• Provide oversight of safety awareness and safety reports.
• Conduct inspections on Turns, Pool, Curb Appeal, Shop, Landscaping/grounds, amenities, Turn Process, Review Shop Report, Safety Inspection, and safety compliance.
• Work with Regional Managers and the Area Directors to identify revenue enhancing and expense saving potential ROI Projects.
• Ensure preventive maintenance programs are reviewed and related work completed.
• Monitor and set time and quality standards for service request and apartment turns.
• Identify resources and keep informed of local, state, and municipal building requirements and landlord tenant affairs relating to R&M and Capital Investments.
• Coordinate technical training seminars for service associates and monitor training program completion rates.
• Conduct CFC training and exams as needed.
• Review Casualty Loss Claims and look for ways to prevent future losses and minimize costs.
• Develop and maintain emergency action procedures for the properties.
• Hire and train new staff and develop staff to maximize potential.
• Supervise direct reporting staff in accordance with overall company policy.
• Monitor staff performance including performance reviews and address performance problems.
• Approve time records and requests for time off as needed.
• Assist direct reporting staff to address and resolve concerns or complaints.
• Ensure leadership style creates a productive, motivated, informed, inspired, engaged, and goal-oriented team.
• Comply with all Company policies and procedures related to employment.
• Commit to Living the UDR Values each day in every action taken.
• Perform other duties as assigned or as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: High school or GED