District Service Manager - Texas

JCB North America • TX

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About The Position

This position is responsible for providing ongoing parts, technical support and training to Direct Sales Account locations and regional personnel in a specified area of responsibility. This position will report directly to the Regional Service Manager. The location of this position would be within the Area of Responsibility - Texas.

Requirements

• Must pass any drug screens, background checks and pre-employment tests as applicable
• Ability to read hydraulic and electrical schematics
• Previous employment as a technician or similar on CE/AG equipment
• Five years of technical service/training experience within a related industry

Nice To Haves

• Technical Institute graduate in related field
• Seven years of technical service/training experience within a related industry
• Specific experience with Generators, Telehandlers and other products contained within the JCB product line.

Responsibilities

• Work to foster relationships with Direct Sales Accounts and local JCB dealers
• Identify technician service training needs and ensure they are fully met
• Coordinate training requirements of customers and manage training calendar
• Identify, quantify, and prioritize technical concerns by use of technical reports
• Assist with and train new accounts on the use of JCB systems
• Support Direct Sales Account business and ensure issues and concerns are handled promptly and efficiently
• Communication of the solution and necessary field action to Direct Sales Accounts via technical bulletins, product updates, e-mail, and telephone
• Ensure Direct Sales Account product improvements are expedited in a timely manner
• Maintain detailed call logs of all National Accounts enquiries & requests for assistance via Salesforce
• Ensure customers submit warranty claims in the required format and on time
• Additional duties as assigned by the Regional Service Manager

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees