District Service Manager - South

JCB North America • TX

70d

About The Position

This role is an opportunity to lead the delivery of JCB’s customer support strategy in the assigned region, delighting our customers by developing a strong and capable dealer support network. Reporting to the Region General Manager – Parts & Service. This role is based remotely with regular travel to customers, dealers and suppliers (70%) across the region (LA, MS, AR and TX).

Requirements

• Bachelor's Degree preferred.
• 5 + years technical service experience with construction equipment.
• 7 + years of technical service/training experience within a related industry is preferred.
• Must be able to travel extensively (70%).
• Must be bilingual.

Nice To Haves

• Proficient in Microsoft Office software.
• Comfortable in an in-person office environment.
• Technical competence is a plus.
• Must be customer service oriented, flexible, and have a high energy level.
• Must have excellent follow-through skills.
• Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings.
• Must be open to domestic and international travel.
• Desire and proven ability to learn and grow.

Responsibilities

• Develop dealer support to levels that meet or exceed JCB Dealer established metrics.
• Ensure dealer and customer queries and complaints are handled promptly and efficiently.
• Ensure all weekly and monthly field reports are properly and timely completed and distributed.
• Ensure dealers are able to offer adequate product support for new product introductions.
• Ensure dealers are updated on all product changes and developments and FSl's completed.
• Identify, evaluate, and propose new dealers in conjunction with commercial counterpart.
• Identify dealer service training courses on all JCB products are required.
• Conduct technical service training courses on all JCB products as required.
• Conduct formal quarterly Dealer business plan reviews in conjunction with commercial counterparts.
• Assist dealers with warranty policy training, implementation, and administration.
• Administer New Policy Introduction Plans across all dealers.
• Support National account and strategic account business as required.
• Assist dealers with parts sales and marketing.
• Ensure dealer personnel are trained and functional with JCB product support systems and tools.
• Develop new dealers and positioning for future growth opportunities.
• Increase product support connectivity and consistent representation in the marketplace.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees