District Service Manager, CRM - Milwaukee, WI
About The Position
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives. Lead, develop and motivate Cardiac Rhythm Management (CRM) service employees to deliver education and technical expertise in the hospital, clinic and other care settings to physicians and allied health professionals. Lead and drive execution of CRM service strategy, programs, and key initiatives to efficiently optimize resources, deliver customer value and deliver exceptional service. Partner with sales teams to achieve implant, revenue, inventory and expense goals for assigned geography.
Requirements
- Bachelor's Degree
- 5+ years of successful healthcare experience (such as in a hospital, clinic or medical device company
Nice To Haves
- Medtronic experience in role that interacts with a Field organization
- Knowledge of local cardiac customer base
- Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups
- Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry
- Training and experience with Lean Sigma principles
- Demonstrated business acumen
- Demonstrated leadership skills involving coaching and employee development
- Capable of critical/strategic thinking; ability to execute strategy
- Working knowledge of Microsoft office applications
Responsibilities
- Manage CRM Service Team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals.
- Provide ongoing feedback and coaching to direct reports; provides regular performance reviews, goal setting discussions, development discussions, and implements corrective actions where necessary.
- Responsible forCRM Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
- Lead team to implement CRM service strategy, programs, new technology solutions that impact service delivery and key initiatives.
- Drive service optimization and efficiency and new service models.
- Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve service-related business objectives.
- Work with regional and district leadership to align resources based on business priorities and appropriate service demands.
- Ensure efficient, effective use of inventory, expenses and assets, and apply Customer Focused Quality Concepts.
Benefits
- Medtronic offers a competitive Salary and flexible Benefits Package
- We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
