District Sales Manager

Lids

305d • Remote

About The Position

The District Sales Manager (DSM) is an inspiring field leader who supports and directs stores within a given geographic area to drive strategic product sell-through, deliver key business results, hire, and develop store associates. DSMs ensure that store operational principles are followed and that each store provides exceptional customer service by offering their expertise on Lids' products and services. DSMs are accountable for all aspects of their district performance.

Requirements

• Four year degree in business or a related field and one year relevant experience or; two year degree in a related field and at least two years of relevant experience or; three years of relevant experience.
• Established ability to produce sales results, while minimizing loss.
• Proven aptitude to perform independently with minimal supervision.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal skills and the ability to communicate verbally in a clear, audible, and professional manner.
• Ability to operate a computer, as well as maneuver relative software programs.

Responsibilities

• Manage the district's hiring strategy, including planning / pipeline needs, recruitment strategy, projected turnover, and leaves of absence.
• Develop Store Managers (SM) in the skills of recruiting and training to continually strengthen the talents and results in the market.
• Share role and behavior expectations and coordinate onboarding training programs to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports the success of the district and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
• Perform people-related actions to update team member personnel information, including completing wages, executing job changes or transfers, and other documentation.
• Hold SMs accountable for managing and developing their store team.
• Address all employee concerns or issues and administer the progressive steps of discipline.
• Drive team engagement through impactful store visits and follow-up.
• Provide consistent, documented appraisal of store's performance and work to give feedback on areas of strength and opportunity.
• Collaborate across districts and/or regions and ensure compliance of all established company policies, procedures, and guidelines.
• Ensure that stores are delivering exceptional customer service, achieving key performance indicators (KPIs), and sales target by conducting at minimum bimonthly store visits.
• Create a 'selling culture' within stores by training and coaching on selling techniques with all associates.
• Resolve customer feedback and address issues, including customer escalations.
• Manage and direct in-store team members to ensure optimal customer service.
• Drive customer participation in special offers by ensuring all associates are educated on program details.
• Manage district's compliance within the scheduling and payroll process.
• Hold SMs accountable to planning, preparing, and managing the schedule according to labor requirements.
• Utilize retail management tools and analyze financial reports to identify and address trends and issues in district performance.
• Manage business disruptions and provide operational continuity.
• Manage operations-focused company-level directives, promotions, and initiatives.
• Understand and adhere to people safety policies and procedures.
• Ensure store technology and equipment is maintained as instructed.
• Maintain store facilities, supplies, and services by executing service requests.
• Support in performing inventory audits as needed to confirm inventory accuracy.
• Manage and direct the required store audit frequency.
• Support and manage new store openings within the market.
• Ensure proper cash management practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Bachelor's degree