District Sales Manager (DSM)

The Friedkin Group • Houston, TX

5d

About The Position

The District Sales Manager (DSM) will lead and drive a world class performance culture by developing proactive partnerships with our dealers. Specifically, the DSM position is responsible for distribution/inventory management, maximizing retail sales & market share, proper sales staffing counts, and increasing customer retention to add value and differentiate GST. In addition, the DSM is accountable for optimizing accessory sales, Toyota certified used vehicle (TCUV) sales, and driving process improvement (including lead handling, appointment culture & leasing). This position is under the leadership of, and reports to, the Area General Manager (AGM).
As a District Sales Manager you will:
Distribution/Inventory Management Coordinate all allocation related activities with your assigned stores. Demonstrate a thorough understanding of distribution system and leverage training opportunities (i.e. DSM led in-store, document/video content creation, or virtual training). Develop and share best practices to drive sales velocity and maximize dealer earnings (i.e. Preferences, SOVR, BOS changes, Dealer Trades, Inventory health, fastest turning models & accessories, and minimizing aged inventory).
Retail Sales & Market Share (applicable to both new vehicle and TCUV) Champion building a better business and winning in every market. Develop and execute a comprehensive marketing and retail capacity plan with your assigned stores to ensure forward planning, proper staffing levels, advertising, and staffing required to grow both retail sales and market share. Conduct formal performance contacts on a routine basis (i.e. consultation on sales, share, sales efficiency, turn rates, advertising, and other key metrics; monitor sales/inventory for TCUV). Identify opportunities and be a catalyst to drive positive change.
Customer Satisfaction (CS) & Retention Monitor CS metrics and use as a diagnostic tool with your stores. Conduct formal CS & Retention contacts on a routine basis (i.e. consultation on sales retention & rejector reports, online customer reviews). Identify opportunities and be a catalyst to drive positive change.
Process Improvement Own the process related to dealer lead handling and appointment culture; assess, identify opportunities, share benchmarks, and drive dealer engagement to leverage walk-in, phone, and digital lead opportunities. Conduct formal lead handling audits/SWOTs on a consistent basis to consult with dealers to drive positive change in EMI, CRM usage, forms of communication, process improvements, etc. Must innovate and be a catalyst to drive positive change through digital retailing tools. Own the process related to leasing; assess lease readiness and drive dealer engagement to ensure leasing is a credible part of the sales process. Monitor digital marketing and assess marketing opportunities (i.e. dealer website, google my business, search, reputation management, and social media sites).

Requirements

• Bachelor's Degree Pref
• 5-7 years
• Must be willing to relocate to and within the Gulf States Toyota Region (Texas, Mississippi, Louisiana, Arkansas, & Oklahoma).
• Ability to communicate effectively
• Ability to teach and facilitate learning
• Demonstrate self-management, time management, and process management skills
• Demonstrate problem solving and performance analysis skills
• Ability to influence others (negotiating skills, persuasiveness, & tenacity to follow)
• Ability to promote, coordinate, and drive change
• DL NUMBER - Driver License, Valid and in State Required

Responsibilities

• Distribution/Inventory Management
• Retail Sales & Market Share (applicable to both new vehicle and TCUV)
• Customer Satisfaction (CS) & Retention
• Process Improvement

Benefits

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.
• Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager