District Sales Administrator

EFCO Formwork Solutions•West Memphis, AR

About The Position

Are you a construction-minded professional with a passion for building and making a lasting impact in the industry? At EFCO, we don’t just build concrete structures, we build careers, partnerships, and opportunities. Established in 1934, we deliver innovative, cost-effective solutions that make construction safer and more efficient. Headquartered in Des Moines, Iowa, EFCO is a growing, people-focused company committed to Quality, Integrity, Innovation, and Super Service. From engineering and design to manufacturing and field support, we help customers turn vision into reality while achieving the Lowest In-Place Concrete Cost (LIPCC). Purpose: Provide administrative support to Distribution and Sales personnel, exercising dual support in District Locations that have a smaller footprint, with responsibilities including shipping, receiving, customer contracts, collections tracking, and internal communication. Work co-dependent within established policies to ensure timely and accurate processing of distribution and sales-related documentation and procedures. EFCO Culture & Safety Statement Act with Integrity by demonstrating honesty, responsibility, trustworthiness, and respect in all actions. Strive for Quality through continuous improvement and data-driven decision-making. Embrace Innovation by being self-aware, collaborative, and curious. Deliver Super Service by creating value and consistently exceeding customer expectations. At EFCO, the health and safety of our team members, visitors, and contractors is an overriding priority and EFCO is committed to promoting a safe and healthy work environment by requiring all team members to participate in environmental, safety, and health program activities. This includes always wearing required personal protective equipment; participating in safety training; engaging in and supporting safety activities including reporting hazards, unsafe work practices & near misses, incidents involving property damage, and any / all injuries – no matter how minor – immediately to their supervisor or manager.

Requirements

Education: High school diploma or equivalent required; associate’s degree in business or office administration preferred.
Experience: 2+ years of administrative or customer service experience; experience handling credit, billing, or contract documentation preferred.
Certification(s) and License(s): N/A
Leadership: N/A
Computer Skills: Proficiency in Microsoft Office Suite and enterprise systems.
Other Requirements: Strong written and oral communication skills; excellent attention to detail and ability to prioritize multiple tasks; must work well independently and exercise sound judgment; no travel required.

Nice To Haves

associate’s degree in business or office administration preferred.
experience handling credit, billing, or contract documentation preferred.

Responsibilities

Sales - Administrative and Document Management (30%): Coordinate and process customer-facing documentation including sales contracts, credit approvals, project files, and internal forms. Maintain accurate records and distribute required documentation to ensure completion of compliance with EFCO’s standards. Review and update records from weekly meetings. Apply Responsibility and Written Communication skills to support effective customer and internal service.
Distribution- Administrative and Document Management (30%): Process and distribute customer-focused documentation including shipping and receiving. Maintain accurate records and ensure required documentation is completed in compliance with EFCO’s standards. Assist Plant Manager with support for day-to-day operations.
Collection Support and Account Maintenance (20%): Monitor past-due accounts and assist in resolving basic payment issues and account maintenance. Escalate complex issues to the District Manager or Credit Manager as needed. Demonstrate Judgment and Adaptability when working with sensitive financial data
Customer and Team Support (10%): Support district operations by assisting with event and meeting coordination, supply orders, payables, and general clerical tasks. Act as the first point of contact for visitors and incoming communications. Exhibit strong Organization and Oral Communication skills in a dynamic team environment.
Customer and Team Support (10%): Provide dual reception for both departments. Assist with onboarding and orientation of new hires, providing systems access and introductory documentation. Maintain local personnel files and act as liaison for HR-related forms and questions. Contribute to a smooth-functioning team environment through proactive, service-oriented behavior.
Additional duties may be assigned as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing to meet organizational goals and priorities.