District Relationship Specialist

Human Resources Team•Lynbrook, NY

20d•Onsite

About The Position

Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability. Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year. Academy Fire Life Safety is seeking a District Relationship Specialist! We are looking for driven, professional team members who excel at delivering exceptional customer service to our vendor, district, and client networks. If you’re motivated, a strong communicator, and eager to grow your career, we encourage you to apply! This is an in‑office position located in Lynbrook, New York. Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions. We look forward to talking with you about career opportunities with Academy Fire Life Safety. For consideration, please apply on-line. Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

Requirements

2–5 years of customer service experience.
Associate or bachelor’s degree.
Exceptional verbal and written communication skills.
High attention to detail.
Proficiency in Microsoft Outlook and Excel.
Ability to analyze data.
Strong relationship‑building ability.

Nice To Haves

Professional demeanor.
Strong sense of urgency.
Production and task-oriented mindset.
Ability to multitask effectively.
Excellent time management skills.
Strong problem‑solving ability.
Ability to communicate clearly, effectively, and consistently with diverse stakeholders.
Experience in national facilities maintenance is a plus.

Responsibilities

Review and dispatch monthly preventative maintenance work orders.
Manage district preventative maintenance work order volume throughout the month.
Update internal notes and inspection schedules.
Follow up on scheduled work orders to confirm completion or obtain status updates.
Prepare and submit updates to internal national account teams.
Identify and escalate issues related to districts or client locations to the appropriate national account teams.
Handle inbound and outbound calls with technicians, districts, and client locations.
Document and track district work order rejections; communicate trends to the District Relations Manager.
Build and maintain strong relationships with our internal vendor network.

Benefits

Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Opportunity to work alongside some of the best talent in the fire protection industry