The position involves conducting store visits focused on enhancing the Pro and DIFM customer experience to ensure consistency across stores. The role includes developing action plans to address identified gaps and following up to ensure implementation. Additionally, the position supports Pro and Installed Sales performance by identifying training and talent gaps based on data analysis and store/customer feedback, developing action plans in partnership with the Store Leadership team, role-playing with employees on selling behaviors, and providing feedback to Store Leadership with specific action plans to improve performance. The individual will ensure the execution and realization of in-store strategies to optimize sales, service, and customer satisfaction consistently across the assigned area. They will be responsible for all install programs within an assigned district to ensure the achievement of sales, margin, close rate, and profitability goals. The role serves as a point-of-contact for District and Store Leadership to support and provide a consistent Pro and DIFM experience across all stores in the assigned area. Utilizing their expertise and knowledge on the Pro and installed sales experience, the individual will facilitate training workshops for store associates on applicable Pro and Services initiatives, whether new or existing. They will also provide feedback and best practices to VP and SSC leaders on quality in the sales process and customer escalations outside of provider or product. Remaining knowledgeable regarding industry standards and trends is essential to aid in setting priorities, executing programs, and determining action plans.
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Number of Employees
5,001-10,000 employees