District PRO and Services Support Manager

Lowes • MD

101d • $87,700 - $146,500

About The Position

The position involves conducting store visits focused on enhancing the Pro and DIFM customer experience to ensure consistency across stores. The role includes developing action plans to address identified gaps and following up to ensure implementation. Additionally, the position supports Pro and Installed Sales performance by identifying training and talent gaps based on data analysis and store/customer feedback, developing action plans in partnership with the Store Leadership team, and providing role-playing sessions with employees on selling behaviors. The individual will also ensure the execution of in-store strategies to optimize sales, service, and customer satisfaction consistently across the assigned area. Responsibilities extend to managing all install programs within an assigned district to achieve sales, margin, close rate, and profitability goals. The role serves as a point-of-contact for District and Store Leadership to support a consistent Pro and DIFM experience across all stores in the assigned area. The individual will facilitate training workshops for store associates on applicable Pro and Services initiatives and provide feedback and best practices to VP and SSC leaders regarding the sales process and customer escalations. Staying knowledgeable about industry standards and trends is crucial for setting priorities, executing programs, and determining action plans.

Responsibilities

• Conduct store visits focused on the Pro and DIFM customer experience to ensure consistency across stores.
• Develop action plans to address gaps and follow up to ensure implementation.
• Support Pro and Installed Sales performance by identifying training and talent gaps based on data analysis and store/customer feedback.
• Develop action plans to close gaps in partnership with the Store Leadership team.
• Role play with employees on selling behaviors and provide feedback to Store Leadership.
• Ensure execution and realization of in-store strategies to optimize sales, service, and customer satisfaction.
• Manage all install programs within an assigned district to achieve sales, margin, close rate, and profitability goals.
• Serve as point-of-contact for District and Store Leadership to support a consistent Pro and DIFM experience.
• Facilitate training workshops for store associates on applicable Pro and Services initiatives.
• Provide feedback and best practices to VP and SSC leaders on quality in sales process and customer escalations.
• Remain knowledgeable regarding industry standards and trends to aid in setting priorities and executing programs.

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits including annual bonuses and enrollment in Lowe's Employee Stock Purchase Plan

What This Job Offers

• Number of Employees: 5,001-10,000 employees