District Pro and Services Support Manager

Lowe's Home Centers•West Bridgewater, MA

14d•$96,000 - $160,300

About The Position

Key Responsibilities Conducts store visits focused on the Pro and DIFM customer experience to ensure consistency across stores, develops actions plans to address gaps, and follows up to ensure implementation. Supports Pro and Installed Sales performance by identifying training and talent gaps based on data analysis and store/customer feedback, developing action plans to close gaps in partnership with the Store Leadership team, role plays with employees on selling behaviors and provides feedback to Store Leadership with specific action plans to improve performance. Ensures execution and realization of in-store strategies to optimize sales, service, and customer satisfaction, consistently across the assigned area. Responsible for all install programs within an assigned district to ensure achievement of sales, margin, close rate and profitability goals. Serves as point-of-contact for District and Store Leadership to support and provide a consistent Pro and DIFM experience across all stores in the assigned area. Using their expertise and knowledge on the Pro and installed sales experience, facilitates training workshops for store associates in the area on applicable Pro and Services initiatives (new or existing). Provides feedback and best practices to VP and SSC leaders on quality in sales process and customer escalations outside of provider or product. Remains knowledgeable regarding industry standards and trends to aid in setting priorities, executing programs, and determining actions plans. Remains knowledgeable regarding industry standards and SSC programs to aid in setting priorities, building programs, and determining field activities.

Requirements

High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
Bachelor’s degree or equivalent years of experience in lieu of education requirement, if applicable
4 Years of Management in retail store operations.
Leadership experience with direct report responsibility.
Experience working closely with senior leadership (VP and above).
2 Years of Management in retail store operations.
Leadership experience with direct report responsibility.
Experience working closely with senior leadership (VP and above).

Responsibilities

Conducts store visits focused on the Pro and DIFM customer experience to ensure consistency across stores, develops actions plans to address gaps, and follows up to ensure implementation.
Supports Pro and Installed Sales performance by identifying training and talent gaps based on data analysis and store/customer feedback, developing action plans to close gaps in partnership with the Store Leadership team, role plays with employees on selling behaviors and provides feedback to Store Leadership with specific action plans to improve performance.
Ensures execution and realization of in-store strategies to optimize sales, service, and customer satisfaction, consistently across the assigned area.
Responsible for all install programs within an assigned district to ensure achievement of sales, margin, close rate and profitability goals.
Serves as point-of-contact for District and Store Leadership to support and provide a consistent Pro and DIFM experience across all stores in the assigned area.
Using their expertise and knowledge on the Pro and installed sales experience, facilitates training workshops for store associates in the area on applicable Pro and Services initiatives (new or existing).
Provides feedback and best practices to VP and SSC leaders on quality in sales process and customer escalations outside of provider or product.
Remains knowledgeable regarding industry standards and trends to aid in setting priorities, executing programs, and determining actions plans.
Remains knowledgeable regarding industry standards and SSC programs to aid in setting priorities, building programs, and determining field activities.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards