District Operations Manager

Dent Wizard International • Savannah, GA

373d • $90,000 - $120,000

About The Position

Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products. We are stable, growing, and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. We are seeking a District Operations Manager to lead our team and ensure top-notch performance across our Dealer/Rental business. This role is ideal for dynamic leaders with a passion for driving operational excellence in a fast-paced environment.

Requirements

• Minimum of 3 years of leadership experience.
• 5 years of proven operations experience in a similar environment.
• Experience in the auto and reconditioning industry.

Responsibilities

• Foster a positive and productive working environment aligned with Dent Wizard's core values.
• Communicate and execute Dent Wizard's vision and strategy.
• Collaborate with the Senior Director of Operations to develop and implement a District business strategy.
• Achieve or exceed budget targets in Revenue, EBITDA, LSR, Customer Expansion, Retention, Employee Engagement, Service Expansion, and WTD.
• Partner with enabling functions to enhance operational efficiencies and reduce costs.
• Cultivate a coaching culture through on-the-job engagement and training.
• Hire, develop, and motivate a high-performing team of Operations leaders.
• Oversee maintenance of capital equipment.
• Support Area and Fixed Ops Managers in streamlining processes and optimizing operations.
• Ensure profitable deployment of resources and compliance with safety and regulatory standards.
• Lead field town hall communications.
• Partner with Sales to drive revenue, customer retention, and five-star service.
• Build strong relationships with key customers and deliver exceptional service.
• Coordinate with sales for cross-sell and customer relationship management.
• Lead site launch initiatives and deliver targeted price increases.
• Address customer, operational, and performance concerns promptly.
• Participate in strategic initiatives and QBRs.
• Implement value-added customer solutions.
• Execute staffing plans to balance gross margin and new business capacity.
• Oversee talent selection and hiring for specified roles.
• Ensure effective onboarding and performance management of team members.
• Drive productivity and utilization of AOM/FOM/Tech teams.
• Troubleshoot critical operational issues.
• Ensure compliance with environmental, safety, and health standards.
• Lead the Goal Setting & Review (GS&R) process.
• Conduct monthly financial reviews and develop plans to meet annual budgets.
• Participate in the Q Process and drive key initiatives.
• Adhere to Dent Wizard's ethics standards and commitments.
• Provide feedback on market conditions and staff engagement.
• Manage DW assets within company guidelines.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401k match (50% on the dollar up to 7% of employee contribution)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Repair and Maintenance
• Number of Employees: 1,001-5,000 employees