District Operations Manager- Fremont, CA
About The Position
The District Operations Manager (DOM) is a strategic leader responsible for optimizing branch operations across delivery and warehouse functions. This role ensures service excellence, drives execution of strategic priorities, and fosters a culture of safety, accountability, and continuous improvement. The DOM is accountable for key performance indicators (KPIs) including service levels, productivity, financial performance, compliance, and employee engagement. This leader partners closely with Customer Service Managers and regional leadership to deliver scalable, consistent operations that meet internal and client expectations.
Requirements
- 5+ years of progressive leadership in operations, logistics, or supply chain (foodservice/distribution/retail preferred)
- Experience managing delivery and warehouse operations across multiple departments
- Proven success developing frontline leaders and large hourly teams
- Strong financial acumen with P&L ownership
- Expertise in routing, fleet operations, and logistics systems (e.g., GreenMile, Descartes)
- Familiarity with OSHA, DOT, and safety regulations
- Experience in union environments and labor relations
- Proficiency in Microsoft Excel, ERP/WMS systems, fleet tracking, and BI tools
- Strong communication and cross-functional collaboration skills
Nice To Haves
- Lean Six Sigma, PMP, or similar certification preferred
- Bachelor's degree in Business, Operations Management, Logistics, or related field preferred
Responsibilities
- Lead all branch operational functions: warehouse, delivery, fleet, and service support
- Manage and develop supervisors and frontline associates
- Monitor KPIs and implement improvements in service, safety, quality, and efficiency
- Own branch-level P&L; manage labor, inventory, fleet, and service costs
- Support budgeting and cost control initiatives
- Present monthly operational reviews to senior leadership
- Champion a safety-first culture; ensure compliance with DOT, OSHA, and company protocols
- Lead incident investigations and corrective action planning
- Ensure adherence to SOPs, regulatory requirements, and client contracts
- Optimize routing strategies and fleet performance
- Conduct audits and adopt technology to improve logistics
- Partner with Customer Service Managers and Account Managers to support client retention and growth
- Collaborate with Equipment Service, Procurement, IT, and other departments to drive execution
- Oversee training, coaching, and performance management
- Build a talent pipeline and support leadership development
- Monitor food safety, product quality, and cleanliness standards
- Support capital projects and facility improvements
- Represent the branch in corporate and regional strategy meetings
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Food Services and Drinking Places
Number of Employees
5,001-10,000 employees
